All Systems Operational

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Welcome to the ConnectWise status page. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

BrightGauge, a ConnectWise solution

Operational

Marketing Campaign Management

Operational

Change Approval

Operational

Chat

Operational

ConnectWise Automate

Operational

ConnectWise Command

Operational

ConnectWise Co-Managed SIEM

Operational

ScreenConnect

Operational

ConnectWise.com

Operational

ConnectWise Endpoint Policy Management

Operational

ConnectWise Help Desk Services™

Operational

ConnectWise Home

Operational

ConnectWise Identify Assessment

Operational

ConnectWise PSA™ (formerly Manage)

Operational

ConnectWise MarketPlace

Operational

ConnectWise MDR (EDR)

Operational

BCDR (competency)

Operational

ConnectWise Risk Assessment

Operational

ConnectWise RMM™

Operational

ConnectWise SaaS Backup™ (formerly Recover SaaS)

Operational

ConnectWise CPQ™ (formerly Sell)

Operational

ConnectWise SIEM

Operational

ConnectWise University

Operational

Customer Portal

Operational

ITBoost, a ConnectWise solution

Operational

SLIQ, a ConnectWise solution

Operational

SmileBack, a ConnectWise solution

Operational

SSO

Operational

Cloud Billing (formerly ConnectWise Unite)

Operational

Asio (ITS Portal)

Operational

User Billing

Operational

ConnectWise Virtual Community

Operational

ConnectWise View™

Operational

ConnectWise Continuity Backup

Operational

ConnectWise Co-Managed Backup

Operational

ConnectWise NOC Services™

Operational

Wise-Sync, a ConnectWise solution

Operational

Wise-Pay, a ConnectWise solution

Operational

Locations

Scheduled Maintenance

Schedule

April 5, 2025 12:30AM - 2:30AM EDT

Components

Customer Portal, SSO, Asio (ITS Portal), ConnectWise NOC Services™

Locations

APAC, EMEA, North America, All Regions, Other Regions

Description

A maintenance period is scheduled for April 5, 2025, from 12:30am to 2:30am ET. During the two-hour maintenance window, you may experience intermittent issues with the ConnectWise Asio Platform, ConnectWise NOC Services, as well as the end-user (customer) portal. Additionally, new ConnectWise Single Sign-On (SSO) logins may not work, and you may be unable to access products or services linked to ConnectWise SSO. All functionalities will return after the maintenance period is complete, and queued tickets and alerts will be processed. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.

Schedule

April 6, 2025 5:00AM - 9:00AM EDT

Components

ConnectWise MDR (EDR)

Locations

APAC, EMEA, North America, All Regions, Other Regions

Description

Please note that a maintenance period is scheduled for ConnectWise MDR with SentinelOne on Sunday, April 6, from 5:00am to 9:00am ET. During the four-hour maintenance window, ConnectWise MDR with SentinelOne consoles will be upgraded to version Unity S-25.1.2.89. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us securitypartnersupport@connectwise.com.

History

Incident Status

Partial Service Disruption


Components

ConnectWise Command, ConnectWise RMM™


Locations

North America




April 2, 2025 6:33PM EDT
[Identified] We are currently experiencing an issue with scripts failing with Timeout error even when the systems are online. We will follow up with more information soon.

April 2, 2025 7:02PM EDT
[Monitoring] A fix has been implemented for the Scripts failing with Timeout error and we are monitoring the results.

April 2, 2025 7:20PM EDT
[Resolved] Issues with Tasks timing out has been resolved. Tasks and Scripts are now operating as usual. Any Tasks or Scripts created during this time period will have failed and may need to be re-created.
Brightgauge Bad gateway errorsDegraded Performance

Incident Status

Degraded Performance


Components

BrightGauge, a ConnectWise solution


Locations

North America




April 2, 2025 4:43PM EDT
[Monitoring] Some partners from NA region reported intermittent issues while accessing BrightGauge. The Team has identified the issue and is now monitoring.

April 2, 2025 5:10PM EDT
[Monitoring] The recent BrightGauge release was the cause of this intermittent issue, the team has performed the necessary checks and is now monitoring closely.

April 2, 2025 5:26PM EDT
[Resolved] As part of a release on April 1, 2025, at 10:38 PM EDT, a major version upgrade of the web server library was implemented. However, this upgrade resulted in intermittent 502 Bad Gateway errors, which peaked during business hours. We have since reverted the upgrade, and all systems are back to normal.

Description

We have postponed the scheduled maintenance period from March 26, 2025 to March 27,2025 between 10:00 PM EST and 11:00 PM EST. During this scheduled maintenance period, there should be no disruptions to any of the services, but we would just like to make you aware of the update being made to PSA. Thank you for your continued partnership and patience as we continue to improve ConnectWise PSA.


Components

ConnectWise PSA™ (formerly Manage)


Locations

North America


Schedule

March 27, 2025 10:00PM - March 27, 2025 11:00PM EDT



March 27, 2025 10:00PM EDT
[Update] We have started our scheduled maintenance period on March 27, 2025 at 10:00 PM EST and expect it to continue through 11:00 PM EST. During this scheduled maintenance period, there should be no disruptions to any of the services, but we would just like to make you aware of the update being made to PSA. Thank you for your continued partnership and patience as we continue to improve ConnectWise PSA.

March 27, 2025 11:00PM EDT
[Update] We have finished our scheduled maintenance period for March 27, 2025. During this scheduled maintenance period, we updated the version of PSA to include the latest updates. Thank you for your continued partnership and patience as we continue to improve ConnectWise PSA.

Description

We have postponed the scheduled maintenance period from March 26, 2025 to March 27,2025 between 8:00 PM UTC and 9:00 PM UTC. During this scheduled maintenance period, there should be no disruptions to any of the services, but we would just like to make you aware of the update being made to PSA. Thank you for your continued partnership and patience as we continue to improve ConnectWise PSA.


Components

ConnectWise PSA™ (formerly Manage)


Locations

EMEA


Schedule

March 27, 2025 4:00PM - March 27, 2025 5:00PM EDT



March 27, 2025 4:00PM EDT
[Update] We have started our scheduled maintenance period on March 27, 2025 at 8:00 PM UTC and expect it to continue through 9:00 PM UTC. During this scheduled maintenance period, there should be no disruptions to any of the services, but we would just like to make you aware of the update being made to PSA. Thank you for your continued partnership and patience as we continue to improve ConnectWise PSA.

March 27, 2025 5:00PM EDT
[Update] We have finished our scheduled maintenance period for March 27, 2025. During this scheduled maintenance period, we updated the version of PSA to include the latest updates. Thank you for your continued partnership and patience as we continue to improve ConnectWise PSA.
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