All Systems Operational

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Welcome to the ConnectWise status page. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

Asio (ITS Portal)

Operational

BCDR (competency)

Operational

Change Approval

Operational

Chat

Operational

Cloud Backup

Operational

Cloud Billing (formerly ConnectWise Unite)

Operational

Cloud Migration

Operational

Cloud Services Portal

Operational

ConnectWise Automate

Operational

ConnectWise Co-Managed Backup

Operational

ConnectWise Co-Managed SIEM

Operational

ConnectWise Command

Operational

ConnectWise Continuity Backup

Operational

ConnectWise CPQ™ (formerly Sell)

Operational

ConnectWise Endpoint Policy Management

Operational

ConnectWise Help Desk Services™

Operational

ConnectWise Home

Operational

ConnectWise Identify Assessment

Operational

ConnectWise MarketPlace

Operational

ConnectWise MDR (EDR)

Operational

ConnectWise NOC Services™

Operational

ConnectWise PSA™ (formerly Manage)

Operational

ConnectWise Risk Assessment

Operational

ConnectWise RMM™

Operational

ConnectWise SaaS Backup™ (formerly Recover SaaS)

Operational

ConnectWise SIEM

Operational

ConnectWise University

Operational

ConnectWise View™

Operational

ConnectWise Virtual Community

Operational

ConnectWise.com

Operational

Customer Feedback

Operational

Customer Portal

Operational

Documentation

Operational

Marketing Campaign Management

Operational

Reports and Dashboards

Operational

SaaS Security & Cloud Automation

Operational

ScreenConnect

Operational

SLIQ, a ConnectWise solution

Operational

SSO

Operational

User Billing

Operational

Wise-Pay, a ConnectWise solution

Operational

Wise-Sync, a ConnectWise solution

Operational

Locations

Scheduled Maintenance

Scheduled maintenance: ConnectWise CPQ PDF generation, Dec 8Planned Maintenance

Schedule

December 8, 2025 6:45PM - 8:45PM EST

Components

ConnectWise CPQ™ (formerly Sell)

Locations

North America

Description

We have a scheduled maintenance period December 8th between 6:45pm est and 8:45pm est. During this scheduled maintenance period, please note that PDF generation time may be briefly impacted. Thank you for your continued partnership and patience as we update the PDF generation service.
Planned Maintenance: ConnectWise Asio Platform, ConnectWise NOC Services and End-User Portal, December 12Planned Maintenance

Schedule

December 12, 2025 8:00AM - 11:00AM EST

Components

Asio (ITS Portal), ConnectWise NOC Services™, Customer Portal

Locations

APAC

Description

A maintenance period is scheduled for December 12, 2025, from 8:00am to 11:00am ET. During the three-hour maintenance window, you may experience intermittent issues with the ConnectWise Asio platform, ConnectWise NOC Services, as well as the end-user (customer) portal. All functionalities will return after the maintenance period is complete, and queued tickets and alerts will be processed. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.
Planned Maintenance: ConnectWise Asio Platform, ConnectWise NOC Services and End-User Portal, December 12Planned Maintenance

Schedule

December 12, 2025 9:00PM - December 13, 2025 12:00AM EST

Components

Asio (ITS Portal), ConnectWise NOC Services™, Customer Portal

Locations

EMEA

Description

A maintenance period is scheduled to begin on December 12, 2025, at 9:00pm ET, ending on December 13, 2025, at 12:00am ET. During the three-hour maintenance window, you may experience intermittent issues with the ConnectWise Asio platform, ConnectWise NOC Services, as well as the end-user (customer) portal. All functionalities will return after the maintenance period is complete, and queued tickets and alerts will be processed. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.
Planned Maintenance: ConnectWise Asio Platform, ConnectWise NOC Services and End-User Portal, December 12Planned Maintenance

Schedule

December 12, 2025 11:30PM - December 13, 2025 2:30AM EST

Components

Asio (ITS Portal), ConnectWise NOC Services™, Customer Portal

Locations

North America

Description

A maintenance period is scheduled to begin on December 12, 2025, at 11:30pm ET, ending on December 13, 2025, at 2:30am ET. During the three-hour maintenance window, you may experience intermittent issues with the ConnectWise Asio platform, ConnectWise NOC Services, as well as the end-user (customer) portal. All functionalities will return after the maintenance period is complete, and queued tickets and alerts will be processed. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.

History

Investigating - ScreenConnect Individual Host Server Cloud OutageService Disruption

Incident Status

Service Disruption


Components

ScreenConnect


Locations

North America



December 12, 2025 1:53PM EST
INVESTIGATING

We are currently investigating reports of ScreenConnect cloud instances unable to load in East Region of United States. We will follow up with more information soon.

December 12, 2025 2:12PM EST
RESOLVED

This has been resolved. ScreenConnect cloud instances are now operating as usual within US East Region. Thanks for your patience.
Scheduled Maintenance - ConnectWise PSA 2025.17 NA UpdatePlanned Maintenance

Description

We have a scheduled maintenance period on December 11, 2025 between 10:00 PM EST and 11:00 PM EST. During this scheduled maintenance period, there should be no disruptions to any of the services, but we would just like to make you aware of the update being made to PSA. Thank you for your continued partnership and patience as we continue to improve ConnectWise PSA.


Components

ConnectWise PSA™ (formerly Manage)


Locations

North America


Schedule

December 11, 2025 10:00PM - December 11, 2025 11:00PM EST


December 11, 2025 4:00PM EST
UPDATE

We have postponed our scheduled maintenance period from December 11, 2025 to December 16, 2025 between 10:00 PM EST and 11:00 PM EST. We apologize for any inconvenience this may cause, but thank you for your understanding and patience as we continue to improve ConnectWise PSA.

December 11, 2025 4:01PM EST
UPDATE

cancelling maintenance
Scheduled Maintenance - ConnectWise PSA 2025.17 NA UpdatePlanned Maintenance

Description

We have a scheduled maintenance period on December 10, 2025 between 10:00 PM EST and 11:00 PM EST. During this scheduled maintenance period, there should be no disruptions to any of the services, but we would just like to make you aware of the update being made to PSA. Thank you for your continued partnership and patience as we continue to improve ConnectWise PSA.


Components

ConnectWise PSA™ (formerly Manage)


Locations

North America


Schedule

December 11, 2025 10:00PM - December 11, 2025 11:00PM EST


December 10, 2025 12:04PM EST
UPDATE

We have postponed our scheduled maintenance period from December 10, 2025 to December 11, 2025 between 10:00 PM EST and 11:00 PM EST. We apologize for any inconvenience this may cause, but thank you for your understanding and patience as we continue to improve ConnectWise PSA.

December 10, 2025 5:14PM EST
UPDATE

Cancelling maintenance
Investigating - ConnectWise RMM - Quick Suspend option missing under device details for server endpointsPartial Service Disruption

Incident Status

Partial Service Disruption


Components

ConnectWise Command, ConnectWise RMM™


Locations

APAC, EMEA, North America



December 9, 2025 3:05PM EST
INVESTIGATING

We are investigating reports of Quick Suspend option missing under device details for server endpoints. In the interim, Users can create suspension for the target device from the Endpoints > Alerts > Suspensions

December 10, 2025 7:58AM EST
RESOLVED

This has been resolved. Quick Suspend icon should be available under the device details page for server endpoints.
Scheduled Maintenance - ConnectWise PSA 2025.17 EU UpdatePlanned Maintenance

Description

We have finished our scheduled maintenance period for December 8, 2025. During this scheduled maintenance period, we updated the version of PSA to include the latest updates. Thank you for your continued partnership and patience as we continue to improve ConnectWise PSA.


Components

ConnectWise PSA™ (formerly Manage)


Locations

EMEA


Schedule

December 8, 2025 4:00PM - December 8, 2025 5:00PM EST


December 8, 2025 6:12PM EST
UPDATE

Maintenance is complete
Scheduled Maintenance - ConnectWise PSA Staging UpdatePlanned Maintenance

Description

We have a scheduled maintenance period on Sunday December 7th, 2025 between 7:00 AM EST and 3:00 PM EST. During this scheduled maintenance period, any ConnectWise PSA staging environments that connect to https://staging.connectwisedev.com/ will be unavailable. This will not affect any production environments that connect to *.myconnectwise.net, so if you do not utilize a staging environment, you should not be affected during this time.


Components

ConnectWise PSA™ (formerly Manage)


Locations

APAC, EMEA, North America, All Regions, Other Regions


Schedule

December 7, 2025 7:00AM - December 7, 2025 3:00PM EST


December 7, 2025 7:00AM EST
UPDATE

We have started our scheduled maintenance for today Sunday December 7th, 2025 and it is planned to last from 7:00 AM EST to 3:00 PM EST. During this scheduled maintenance period, any ConnectWise PSA staging environments that connect to https://staging.connectwisedev.com/ will be unavailable. This will not affect any production environments that connect to *.myconnectwise.net, so if you do not utilize a staging environment, you should not be affected during this time.

December 7, 2025 3:00PM EST
UPDATE

We have finished our scheduled maintenance period for December 7, 2025. Thank you for your continued partnership and patience as we continue to improve ConnectWise PSA.
Planned Maintenance: ConnectWise Chat, December 6Planned Maintenance

Description

ConnectWise will conduct scheduled maintenance on Saturday, December 6, 2025, from 12:30am to 01:30am ET. During the one-hour maintenance window, ConnectWise Chat will be temporarily unavailable. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this scheduled maintenance, please contact us at help@connectwise.com.


Components

Chat


Locations

North America, AU, EU, All Regions


Schedule

December 6, 2025 12:30AM - December 6, 2025 1:30AM EST


December 5, 2025 11:54PM EST
UPDATE

Downtime for ConnectWise Chat has started. As a reminder, during this downtime window, partners won't be able to access ConnectWise Chat application during the downtime window. Thank you for your patience. We will provide an update once the downtime is complete.

December 6, 2025 1:31AM EST
UPDATE

Downtime for ConnectWise Chat is now complete. All systems are operational.
Planned Maintenance: ConnectWise MDR with SentinelOne, December 7Planned Maintenance

Description

Please note that a maintenance period is scheduled for ConnectWise MDR with SentinelOne on Sunday, December 7, 2025, from 5:00am to 9:00am ET. During the four-hour maintenance window, ConnectWise MDR with SentinelOne consoles will be upgraded to Platform Version S-25.3.6.141. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us securitypartnersupport@connectwise.com.


Components

ConnectWise MDR (EDR)


Locations

APAC, EMEA, North America, All Regions, Other Regions


Schedule

December 7, 2025 5:00AM - December 7, 2025 9:00AM EST


December 5, 2025 4:37PM EST
UPDATE

This maintenance period has been cancelled.
Maintenance - ConnectWise PSA Email Connector Update for EU RegionPlanned Maintenance

Description

We have a maintenance period on December 5, 2025 between 7:00 PM UTC and 8:00 PM UTC. During this scheduled maintenance period, we will be making an update to the Email Connector service. There should be no noticeable disruptions, but we would just like to make you aware of the update being made to PSA. Thank you for your continued partnership and patience as we continue to improve ConnectWise PSA.


Components

ConnectWise PSA™ (formerly Manage)


Locations

EMEA


Schedule

December 5, 2025 2:00PM - December 5, 2025 3:00PM EST


December 5, 2025 2:00PM EST
UPDATE

We have started our maintenance period on December 5, 2025 between 7:00 PM UTC and 8:00 PM UTC. During this scheduled maintenance period, we will be making an update to the Email Connector service. There should be no noticeable disruptions, but we would just like to make you aware of the update being made to PSA. Thank you for your continued partnership and patience as we continue to improve ConnectWise PSA.

December 5, 2025 2:36PM EST
UPDATE

We will be cancelling our maintenance period today on December 5, 2025 between 7:00 PM UTC and 8:00 PM UTC. We apologize for any confusion or inconvenience this may have cause, but thank you for your understanding.

December 5, 2025 2:36PM EST
UPDATE

Maintenance cancelled
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