Active Incident

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CW SIEM Ingesting M365 LogsPartial Service Disruption

Incident Status

Partial Service Disruption

Components

ConnectWise SIEM

Locations

All Regions



April 16, 2025 10:00AM EDT
[Investigating] ConnectWise SIEM is seeing a delay and/or limited ingestion of Microsoft365 Logs. This is not happening on all Microsoft365 Integrations, and the ConnectWise and Microsoft teams are working together to find a resolution.

BrightGauge, a ConnectWise solution

Operational

Marketing Campaign Management

Operational

Change Approval

Operational

Chat

Operational

ConnectWise Automate

Operational

ConnectWise Command

Operational

ConnectWise Co-Managed SIEM

Operational

ScreenConnect

Operational

ConnectWise.com

Operational

ConnectWise Endpoint Policy Management

Operational

ConnectWise Help Desk Services™

Operational

ConnectWise Home

Operational

ConnectWise Identify Assessment

Operational

ConnectWise PSA™ (formerly Manage)

Operational

ConnectWise MarketPlace

Operational

ConnectWise MDR (EDR)

Operational

BCDR (competency)

Operational

ConnectWise Risk Assessment

Operational

ConnectWise RMM™

Operational

ConnectWise SaaS Backup™ (formerly Recover SaaS)

Operational

ConnectWise CPQ™ (formerly Sell)

Operational

ConnectWise SIEM

Partial Service Disruption

ConnectWise University

Operational

Customer Portal

Operational

ITBoost, a ConnectWise solution

Operational

SLIQ, a ConnectWise solution

Operational

SmileBack, a ConnectWise solution

Operational

SSO

Operational

Cloud Billing (formerly ConnectWise Unite)

Operational

Asio (ITS Portal)

Operational

User Billing

Operational

ConnectWise Virtual Community

Operational

ConnectWise View™

Operational

ConnectWise Continuity Backup

Operational

ConnectWise Co-Managed Backup

Operational

ConnectWise NOC Services™

Operational

Wise-Sync, a ConnectWise solution

Operational

Wise-Pay, a ConnectWise solution

Operational

Locations

Scheduled Maintenance

Schedule

May 4, 2025 5:00AM - 9:00AM EDT

Components

ConnectWise MDR (EDR)

Locations

APAC, EMEA, North America, All Regions, Other Regions

Description

Please note that a maintenance period is scheduled for ConnectWise MDR with SentinelOne on Sunday, May 4, from 5:00am to 9:00am ET. During the four-hour maintenance window, ConnectWise MDR with SentinelOne consoles will be upgraded to version Unity S-25.1.4.233. Windows Agents 24.2 GA and 24.1 SP2 will also be released at this time. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us securitypartnersupport@connectwise.com.

Schedule

May 5, 2025 9:30PM - 10:00PM EDT

Components

SSO

Locations

APAC, EMEA, North America, All Regions, Other Regions

Description

A planned maintenance period is scheduled for ConnectWise Single Sign-On (SSO) on Monday, May 5, from 9:30pm to 10:00pm ET to perform routine maintenance. During the 30-minute maintenance period, you may be unable to access products or services linked via ConnectWise SSO. If you are logged in prior to the maintenance window, you will be able to access your instance, but you may experience slight service degradation. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions about this planned routine maintenance, please contact us at help@connectwise.com.

History

Description

A maintenance period is scheduled for April 19, 2025, from 12:30am to 3:30am ET. During the three-hour maintenance window, you may experience intermittent issues with the ConnectWise Asio Platform, ConnectWise NOC Services, as well as the end-user (customer) portal. All functionalities will return after the maintenance period is complete, and queued tickets and alerts will be processed. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.


Components

Customer Portal, Asio (ITS Portal), ConnectWise NOC Services™


Locations

North America


Schedule

April 19, 2025 5:20PM - April 19, 2025 5:20PM EDT



April 19, 2025 5:20PM EDT
[Update] The maintenance period began on April 19, at 12:30am ET.

April 19, 2025 5:20PM EDT
[Update] The maintenance period ended on April 19, at 3:30am ET.

Description

A maintenance period is scheduled to begin on April 18, 2025, at 10:00pm ET, ending on April 19, 2025, at 1:00am ET. During the three-hour maintenance window, you may experience intermittent issues with the ConnectWise Asio Platform, ConnectWise NOC Services, as well as the end-user (customer) portal. All functionalities will return after the maintenance period is complete, and queued tickets and alerts will be processed. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.


Components

Customer Portal, Asio (ITS Portal), ConnectWise NOC Services™


Locations

EMEA


Schedule

April 18, 2025 10:00PM - April 19, 2025 1:00AM EDT



April 18, 2025 10:00PM EDT
[Update] The maintenance period began on April 18, at 10:00pm ET.

April 19, 2025 1:00AM EDT
[Update] The maintenance period ended on April 19, at 1:00am ET.
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