Planned Maintenance In Progress

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Welcome to the ConnectWise status page. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.
Issue with SentinelOne Console receiving alertsPartial Service Disruption

Incident Status

Partial Service Disruption

Components

ConnectWise MDR (EDR)

Locations

All Regions


October 17, 2025 6:46PM EDT
[Investigating] We are currently investigating an issue in SentinelOne where alerts triggered on endpoints are not always correctly showing up in the console. We are working with the vendor on a resolution and are continuing to monitor the situation.
Investigating - Co-Managed Backup Axcient NOC services got disabledOperational

Incident Status

Operational

Components

ConnectWise Co-Managed Backup

Locations

APAC, EMEA, North America, All Regions, Other Regions


October 16, 2025 3:38PM EDT
[Investigating] We are currently investigating reports of Co-Managed Backup NOC services has got disabled for some partners as part of migration efforts to Asio company to Axcient client mapping. We are actively working to rectify the issue. In the meantime, for any tickets raised for Axcient x360Recover failure events, we request you to join a chat session with the CW NOC team for the issue resolution. For more info, please refer: https://docs.connectwise.com/ConnectWise_RMM/Expert_Services/ConnectWise_Network_Operations_Center_-_NOC/Using_the_NOC_Chat_Support_Feature We will follow up with more information soon. Thanks for your support and co-operation.

October 17, 2025 1:34AM EDT
[Identified] The issue related to disabling of Co-Managed Backup NOC services has been identified and a resolution is in progress.

October 17, 2025 8:18AM EDT
[Monitoring] A fix has been implemented and we are monitoring the results.
Scheduled Maintenance - Co-Managed Backup Axcient x360Recover, October 16, 2025 Planned Maintenance

Description

We have upgraded Co-Managed Backup Axcient x360Recover integration to the new experience (Asio Company to Axcient Client mapping). We have started the process of migrating your Axcient integration to the new experience. The migration will run between 6.00 am to 8.00 am eastern time. We recommend not making any updates to the Axcient x360Recover integration during this time. We will let you know once the migration is complete. If you have any questions or concerns about this planned maintenance, please contact us by opening a ticket, chat session or phone. You can also email us at axcientsupport@connectwise.com. Thanks for your patience.

Components

ConnectWise Co-Managed Backup

Locations

APAC, EMEA, North America, All Regions, Other Regions

Schedule

October 16, 2025 6:00AM - 8:00AM EDT


October 16, 2025 6:00AM EDT
[Update] Migration activity is starting.
Planned Maintenance:: ITBoost, October 17, 2025Planned Maintenance

Description

We would like to inform you of a planned maintenance window for ITBoost scheduled on Friday, October 17, 2025, starting at 10:30 PM ET. During this time, the application will be unavailable for approximately six hours. Region specific downtime details: EU Region: 10:30 PM ET on October 17 – 12:30 AM ET on October 18 NA Region: 11:30 PM ET on October 17 – 2:30 AM ET on October 18 AU Region: 1:30 AM ET on October 18 – 5:30 AM ET on October 18 Any delayed syncs will be manually kicked off once the maintenance period is complete. We appreciate your understanding and flexibility. If you have any questions or need assistance during this time, please contact our support team at support@itboost.com. Thank you for your continued partnership.

Components

ITBoost, a ConnectWise solution

Locations

APAC, EMEA, North America, All Regions, Other Regions

Schedule

October 17, 2025 10:30PM - October 18, 2025 5:30AM EDT


October 17, 2025 10:30PM EDT
[Update] ITBoost maintenance window has started. Partners will not be able to access the application during the below window. Region specific downtime details: EU Region: 10:30 PM ET on October 17 – 12:30 AM ET on October 18 NA Region: 11:30 PM ET on October 17 – 2:30 AM ET on October 18 AU Region: 1:30 AM ET on October 18 – 5:30 AM ET on October 18 We appreciate your flexibility and apologize for any inconvenience this may cause. If you have any questions or need to contact our support team during this time, please reach out at support@itboost.com

BrightGauge, a ConnectWise solution

Operational

Marketing Campaign Management

Operational

Change Approval

Operational

Chat

Operational

ConnectWise Automate

Operational

ConnectWise Command

Operational

ConnectWise Co-Managed SIEM

Operational

ScreenConnect

Operational

ConnectWise.com

Operational

ConnectWise Endpoint Policy Management

Operational

ConnectWise Help Desk Services™

Operational

ConnectWise Home

Operational

ConnectWise Identify Assessment

Operational

ConnectWise PSA™ (formerly Manage)

Operational

ConnectWise MarketPlace

Operational

ConnectWise MDR (EDR)

Partial Service Disruption

BCDR (competency)

Operational

ConnectWise Risk Assessment

Operational

ConnectWise RMM™

Operational

ConnectWise SaaS Backup™ (formerly Recover SaaS)

Operational

ConnectWise CPQ™ (formerly Sell)

Operational

ConnectWise SIEM

Operational

ConnectWise University

Operational

Customer Portal

Operational

ITBoost, a ConnectWise solution

Planned Maintenance

SLIQ, a ConnectWise solution

Operational

SmileBack, a ConnectWise solution

Operational

SSO

Operational

Cloud Billing (formerly ConnectWise Unite)

Operational

Asio (ITS Portal)

Operational

User Billing

Operational

ConnectWise Virtual Community

Operational

ConnectWise View™

Operational

ConnectWise Continuity Backup

Operational

ConnectWise Co-Managed Backup

Operational

ConnectWise NOC Services™

Operational

Wise-Sync, a ConnectWise solution

Operational

Wise-Pay, a ConnectWise solution

Operational

Locations

Scheduled Maintenance

Scheduled maintenance: ScreenConnect.com Cloud 6/11/2025Planned Maintenance

Schedule

June 11, 2025 9:00AM - June 16, 2025 6:00AM EDT

Components

ScreenConnect

Locations

APAC, EMEA, North America

Description

We are deploying a new build for ScreenConnect Cloud instances this week. ScreenConnect Cloud may experience some performance degradation during this time. Thank you for your continued partnership and patience as we perform updates. If you are experiencing an interruption in service lasting 30 minutes or longer, please visit www.connectwise.com/chat.

October 10, 2025 3:22PM EDT
[Update] Maintenance completed. Thank you and have a great day.
Scheduled maintenance: ScreenConnect Cloud July 9th to July 23rdPlanned Maintenance

Schedule

July 9, 2025 2:00AM - July 23, 2025 4:00AM EDT

Components

ScreenConnect

Locations

APAC, EMEA, North America, All Regions, Other Regions

Description

We are conducting planned maintenance for ScreenConnect instances from July 9th - July 23th, 2:00-4:00 a.m. (local server time). The maintenance is to enhance the infrastructure and security for all instances. During this scheduled maintenance period, please note that downtime is expected, but your instance will be back up shortly after the update is done. Thank you for your partnership and patience.

October 10, 2025 3:23PM EDT
[Update] Maintenance completed. Thank you for your time.
Planned Maintenance: ConnectWise MDR with SentinelOne, October 5Planned Maintenance

Schedule

October 5, 2025 5:00AM - 9:00AM EDT

Components

ConnectWise MDR (EDR)

Locations

APAC, EMEA, North America, All Regions, Other Regions

Description

Please note that a maintenance period is scheduled for ConnectWise MDR with SentinelOne on Sunday, October 5, 2025, from 5:00am to 9:00am ET. During the four-hour maintenance window, ConnectWise MDR with SentinelOne consoles will be upgraded to Platform Version S-25.3.2.36. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us securitypartnersupport@connectwise.com.
Planned Maintenance: ConnectWise Asio Platform, ConnectWise NOC Services and End-User Portal, October 17Planned Maintenance

Schedule

October 17, 2025 9:00AM - 12:00PM EDT

Components

Customer Portal, Asio (ITS Portal), ConnectWise NOC Services™

Locations

APAC

Description

A maintenance period is scheduled for October 17, 2025, from 9:00am to 12:00pm ET. During the three-hour maintenance window, you may experience intermittent issues with the ConnectWise Asio platform, ConnectWise NOC Services, as well as the end-user (customer) portal. All functionalities will return after the maintenance period is complete, and queued tickets and alerts will be processed. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.
Planned Maintenance: ConnectWise Asio Platform, ConnectWise NOC Services and End-User Portal, October 17Planned Maintenance

Schedule

October 17, 2025 10:00PM - October 18, 2025 1:00AM EDT

Components

Customer Portal, Asio (ITS Portal), ConnectWise NOC Services™

Locations

EMEA

Description

A maintenance period is scheduled for to begin on October 17, 2025, at 10:00pm ET, ending on October 18, 2025, at 1:00am ET. During the three-hour maintenance window, you may experience intermittent issues with the ConnectWise Asio platform, ConnectWise NOC Services, as well as the end-user (customer) portal. All functionalities will return after the maintenance period is complete, and queued tickets and alerts will be processed. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.
Planned Maintenance: ConnectWise Asio Platform, ConnectWise NOC Services and End-User Portal, October 18Planned Maintenance

Schedule

October 18, 2025 12:30AM - 3:30AM EDT

Components

Customer Portal, Asio (ITS Portal), ConnectWise NOC Services™

Locations

North America

Description

A maintenance period is scheduled for October 18, 2025, from 12:30am to 3:30am ET. During the three-hour maintenance window, you may experience intermittent issues with the ConnectWise Asio platform, ConnectWise NOC Services, as well as the end-user (customer) portal. All functionalities will return after the maintenance period is complete, and queued tickets and alerts will be processed. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.
Scheduled maintenance: Automate Trial Provisioning, October 18thPlanned Maintenance

Schedule

October 18, 2025 8:30AM - 12:00PM EDT

Components

ConnectWise Automate

Locations

APAC, EMEA, North America, All Regions, Other Regions

Description

We have a scheduled maintenance window on October 18, 2025, from 8:30 AM to 12:00 PM EDT. During this time, the creation of new Automate trial instances may be temporarily unavailable.

History

Scheduled Maintenance - Co-Managed Backup Axcient x360Recover, October 16, 2025Planned Maintenance

Description

We have a scheduled maintenance of Co-Managed Backup Axcient on October 16, 2025 between 12:30 am EST to 4.30 am EST. During this maintenance window, although we are not anticipating any major disruptions to Axcient x360Recover integration in Asio, but if there are any updates made to the integration during this period, they may be lost post the maintenance activity. Hence, we strongly recommend not make any updates to the Axcient x360Recover integration during this time. Thank you for your continued partnership and patience as we upgrade the Co-Managed Backup Axcient integration. If you have any questions or concerns about this planned maintenance, please contact us by opening a ticket, chat session or phone. You can also email us at axcientsupport@connectwise.com.


Components

ConnectWise Co-Managed Backup


Locations

APAC, EMEA, North America, All Regions, Other Regions


Schedule

October 16, 2025 12:30AM - October 16, 2025 4:30AM EDT


October 16, 2025 12:30AM EDT
[Update] Scheduled maintenance is starting.

October 16, 2025 4:30AM EDT
[Update] Scheduled maintenance is complete.
Investigating - BrightGauge PSA Cloud | Datasets Not Syncing On Normal Schedule (Delayed Sync)Degraded Performance

Incident Status

Degraded Performance


Components

BrightGauge, a ConnectWise solution


Locations

APAC, EMEA, North America, All Regions, Other Regions



October 16, 2025 1:36AM EDT
[Investigating] We are currently investigating reports of PSA Cloud Datasets Not Syncing On Normal Schedule (Delayed Sync) on BrightGauge dataset syncs. We will follow up with more information soon.

October 16, 2025 2:21AM EDT
[Identified] We have identified the causes of PSA Cloud Datasets Not Syncing On Normal Schedule (Delayed Sync) on BrightGauge dataset syncs and working on the fix. We will follow up with more information soon.

October 16, 2025 2:35AM EDT
[Monitoring] A fix for BrightGauge Datasets Not Syncing On Normal Schedule (Delayed Sync) has been implemented and we are monitoring the results.

October 16, 2025 4:20AM EDT
[Resolved] There were connectivity issues observed between the servers, which has been resolved. The datasets are now syncing as normal.
Scheduled maintenance: Continuity Backup Site Appliance, October 16Planned Maintenance

Description

We will be rolling out security updates to Continuity Backup site appliances starting October 16, 2025, between 12:30 am and 3:30 am eastern time. We will be deploying these updates in phases over the next few days and during the scheduled maintenance window ongoing on-prem backups, tru-verify jobs and offsite backups to Continuity Backup Cloud may be affected. However, subsequent jobs should complete successfully. Thank you for your continued partnership and patience as we perform critical updates to Continuity Backup site appliances. If you have any questions or face issues post this planned maintenance, please contact us at recover@connectwise.com.


Components

ConnectWise Continuity Backup


Locations

APAC, EMEA, North America, All Regions, Other Regions


Schedule

October 16, 2025 12:30AM - October 16, 2025 3:30AM EDT


October 16, 2025 12:30AM EDT
[Update] Scheduled maintenance is starting

October 16, 2025 3:30AM EDT
[Update] Scheduled maintenance is complete
Planned Maintenance: Postgres Database (Impacting the ConnectWise Asio Platform), October 11Planned Maintenance

Description

Please note that planned maintenance is scheduled for our Postgres Database, impacting the ConnectWise Asio platform, on October 11, 2025, from 1:00am ET to 1:30am ET. During the 30-minute maintenance period, system performance and reliability will be upgraded. All functionality will return after the maintenance period is complete. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us help@connectwise.com.


Components

ConnectWise RMM™, Asio (ITS Portal)


Locations

EMEA, North America


Schedule

October 11, 2025 1:00AM - October 11, 2025 1:30AM EDT


October 11, 2025 1:02AM EDT
[Update] The planned maintenance for the Postgres Database upgrade is now underway. During this scheduled activity, ConnectWise RMM & the Client Management feature in Asio is currently unavailable. We are actively working on the upgrade and will provide an update once maintenance is complete. Thank you for your continued patience.

October 11, 2025 1:42AM EDT
[Update] The maintenance for the Postgres Database upgrade has been successfully completed & all services are operating normally. We appreciate your patience during this necessary system upgrade.
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