All Systems Operational

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Welcome to the ConnectWise status page. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

BrightGauge, a ConnectWise solution

Operational

Marketing Campaign Management

Operational

Change Approval

Operational

Chat

Operational

ConnectWise Automate

Operational

ConnectWise Command

Operational

ConnectWise Co-Managed SIEM

Operational

ScreenConnect

Operational

ConnectWise.com

Operational

ConnectWise Endpoint Policy Management

Operational

ConnectWise Help Desk Services™

Operational

ConnectWise Home

Operational

ConnectWise Identify Assessment

Operational

ConnectWise PSA™ (formerly Manage)

Operational

ConnectWise MarketPlace

Operational

ConnectWise MDR (EDR)

Operational

BCDR (competency)

Operational

ConnectWise Risk Assessment

Operational

ConnectWise RMM™

Operational

ConnectWise SaaS Backup™ (formerly Recover SaaS)

Operational

ConnectWise CPQ™ (formerly Sell)

Operational

ConnectWise SIEM

Operational

ConnectWise University

Operational

Customer Portal

Operational

ITBoost, a ConnectWise solution

Operational

SLIQ, a ConnectWise solution

Operational

SmileBack, a ConnectWise solution

Operational

SSO

Operational

Cloud Billing (formerly ConnectWise Unite)

Operational

Asio (ITS Portal)

Operational

User Billing

Operational

ConnectWise Virtual Community

Operational

ConnectWise View™

Operational

ConnectWise Continuity Backup

Operational

ConnectWise Co-Managed Backup

Operational

ConnectWise NOC Services™

Operational

Wise-Sync, a ConnectWise solution

Operational

Wise-Pay, a ConnectWise solution

Operational

Locations

Scheduled Maintenance

Schedule

November 22, 2024 8:00AM - 10:00AM EST

Components

Customer Portal, Asio (ITS Portal), ConnectWise NOC Services™

Locations

APAC

Description

A maintenance period is scheduled for November 22, 2024, from 8:00am to 10:00am ET (12:00am to 2:00am AEDT). During the two-hour maintenance window, you may experience intermittent issues with the ConnectWise Asio platform, ConnectWise NOC Services, as well as the end-user (customer) portal. All functionality will return after the maintenance period, and queued tickets and alerts will be processed. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.

Schedule

November 23, 2024 9:30PM - 11:30PM EST

Components

Customer Portal, Asio (ITS Portal), ConnectWise NOC Services™

Locations

EMEA

Description

A maintenance period is scheduled for November 23, 2024, from 9:30pm to 11:30pm ET. During the two-hour maintenance window, you may experience intermittent issues with the ConnectWise Asio platform, ConnectWise NOC Services, as well as the end-user (customer) portal. All functionality will return after the maintenance period, and queued tickets and alerts will be processed. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.

Schedule

November 23, 2024 11:30PM - November 24, 2024 1:30AM EST

Components

Customer Portal, Asio (ITS Portal), ConnectWise NOC Services™

Locations

North America

Description

A maintenance period is scheduled to begin on November 23, 2024, at 11:30pm, ending on November 24 at 1:30am ET. During the two-hour maintenance window, you may experience intermittent issues with the ConnectWise Asio platform, ConnectWise NOC Services, as well as the end-user (customer) portal. All functionality will return after the maintenance period, and queued tickets and alerts will be processed. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.

History

Incident Status

Degraded Performance


Components

ConnectWise CPQ™ (formerly Sell)


Locations

North America




November 19, 2024 1:29PM EST
[Investigating] We are experiencing a possible issue with CPQ that appears to be causing the PSA Opportunity Quote button to return an error. We will follow up with more information soon. Users can continue to access CPQ directly via Home.connectwise.com or their CPQ specific URL.

November 20, 2024 9:46AM EST
[Resolved] A hotfix was deployed to resolve this issue.

Incident Status

Partial Service Disruption


Components

ConnectWise CPQ™ (formerly Sell)


Locations

EMEA




November 14, 2024 6:15AM EST
[Investigating] We are investigating reports of error received during Product Import in CW CPQ

November 14, 2024 9:18AM EST
[Resolved] We rolled back to 2024.10 release until a hotfix can be released.

Incident Status

Partial Service Disruption


Components

SSO


Locations

All Regions




November 13, 2024 10:36PM EST
[Investigating] We are experiencing intermittent errors on the CW User Management platform when loading data. Our technical team is actively investigating the issue to identify the root cause. We apologize for any inconvenience this may cause and appreciate your patience. Please stay tuned for further updates.

November 14, 2024 2:52AM EST
[Resolved] The issue has been resolved, and we are back to full operation.

Incident Status

Partial Service Disruption


Components

ConnectWise Co-Managed Backup


Locations

APAC, EMEA, North America, All Regions, Other Regions




November 13, 2024 6:43AM EST
[Investigating] We are investigating reports of tickets for Co-Managed Backup Acronis CyberProtect Partners are not getting generated. Also, it is observed that the latest backup status is also not synced on the Asio Portal.

November 13, 2024 7:34AM EST
[Identified] Issue identified as a backward compatibility break due to a recent vendor release and affects existing partners using the Acronis Cyber Protect integration into Asio. Team is working on a fix for the same.

November 13, 2024 10:24AM EST
[Monitoring] Fix required for the issue has already been identified and worked upon. Team is working on rolling out and monitoring the fix.

November 14, 2024 12:59AM EST
[Resolved] This issue is resolved now.

Description

We have a scheduled maintenance period on November 13, 2024 between 10:00 PM EST and 11:00 PM EST. During this scheduled maintenance period, there should be no disruptions to any of the services, but we would just like to make you aware of the update being made to PSA. Thank you for your continued partnership and patience as we continue to improve ConnectWise PSA.


Components

ConnectWise PSA™ (formerly Manage)


Locations

North America


Schedule

November 13, 2024 10:00PM - November 13, 2024 11:00PM EST



November 13, 2024 10:00PM EST
[Update] We have started our scheduled maintenance period on November 13, 2024 at 10:00 PM EST and expect it to continue through 11:00 PM EST. During this scheduled maintenance period, there should be no disruptions to any of the services, but we would just like to make you aware of the update being made to PSA. Thank you for your continued partnership and patience as we continue to improve ConnectWise PSA.

November 13, 2024 11:00PM EST
[Update] We have finished our scheduled maintenance period for October 23, 2024. During this scheduled maintenance period, we updated the version of PSA to include the latest updates. Thank you for your continued partnership and patience as we continue to improve ConnectWise PSA.
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