All Systems Operational

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Welcome to the ConnectWise status page. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

BrightGauge, a ConnectWise solution

Operational

Marketing Campaign Management

Operational

Change Approval

Operational

Chat

Operational

ConnectWise Automate

Operational

ConnectWise Command

Operational

ConnectWise Co-Managed SIEM

Operational

ScreenConnect

Operational

ConnectWise.com

Operational

ConnectWise Endpoint Policy Management

Operational

ConnectWise Help Desk Services™

Operational

ConnectWise Home

Operational

ConnectWise Identify Assessment

Operational

ConnectWise PSA™ (formerly Manage)

Operational

ConnectWise MarketPlace

Operational

ConnectWise MDR (EDR)

Operational

BCDR (competency)

Operational

ConnectWise Risk Assessment

Operational

ConnectWise RMM™

Operational

ConnectWise SaaS Backup™ (formerly Recover SaaS)

Operational

ConnectWise CPQ™ (formerly Sell)

Operational

ConnectWise SIEM

Operational

ConnectWise University

Operational

Customer Portal

Operational

ITBoost, a ConnectWise solution

Operational

SLIQ, a ConnectWise solution

Operational

SmileBack, a ConnectWise solution

Operational

SSO

Operational

Cloud Billing (formerly ConnectWise Unite)

Operational

Asio (ITS Portal)

Operational

User Billing

Operational

ConnectWise Virtual Community

Operational

ConnectWise View™

Operational

ConnectWise Continuity Backup

Operational

ConnectWise Co-Managed Backup

Operational

ConnectWise NOC Services™

Operational

Wise-Sync, a ConnectWise solution

Operational

Wise-Pay, a ConnectWise solution

Operational

Locations

Scheduled Maintenance

Schedule

June 11, 2025 9:00AM - June 16, 2025 6:00AM EDT

Components

ScreenConnect

Locations

APAC, EMEA, North America

Description

We are deploying a new build for ScreenConnect Cloud instances this week. ScreenConnect Cloud may experience some performance degradation during this time. Thank you for your continued partnership and patience as we perform updates. If you are experiencing an interruption in service lasting 30 minutes or longer, please visit www.connectwise.com/chat.

Schedule

July 6, 2025 5:00AM - 9:00AM EDT

Components

ConnectWise MDR (EDR)

Locations

APAC, EMEA, North America, All Regions, Other Regions

Description

Please note that a maintenance period is scheduled for ConnectWise MDR with SentinelOne on Sunday, July 6, from 5:00am to 9:00am ET. During the four-hour maintenance window, ConnectWise MDR with SentinelOne consoles will be upgraded to version Unity S-25.1.21. Linux agent 25.1 SP1 will also be released during this time. This Linux agent contains a security update and we strongly recommend Linux users update to this version. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us securitypartnersupport@connectwise.com.

Schedule

July 9, 2025 2:00AM - July 23, 2025 4:00AM EDT

Components

ScreenConnect

Locations

APAC, EMEA, North America, All Regions, Other Regions

Description

We are conducting planned maintenance for ScreenConnect instances from July 9th - July 23th, 2:00-4:00 a.m. (local server time). The maintenance is to enhance the infrastructure and security for all instances. During this scheduled maintenance period, please note that downtime is expected, but your instance will be back up shortly after the update is done. Thank you for your partnership and patience.

Schedule

July 19, 2025 8:00AM - 10:00AM EDT

Components

ConnectWise Automate

Locations

APAC, EMEA, North America, All Regions, Other Regions

Description

We have a scheduled maintenance period 7/19/2025 between 8:00 AM ET and 10:00 AM ET. During this scheduled maintenance period, please note that Automate trial instances may not provision.


July 11, 2025 4:01PM EDT
[Update] We have a newly scheduled maintenance window on Saturday, July 19, 2025, from 8:00 AM to 10:00 AM ET. During this time, Automate trial instances may be unavailable for provisioning. Please note that the previously scheduled maintenance on Saturday, July 12, 2025, has been cancelled. Thank you for your understanding.

History

Description

We have a scheduled maintenance period July 11 between 8:00 PM ET and 10:00 PM ET. During this scheduled maintenance period, please note that the Automate License service will have limited availability and Automate installers may fail their license check. Thank you for your continued partnership and patience.


Components

ConnectWise Automate


Locations

APAC, EMEA, North America, All Regions, Other Regions


Schedule

July 11, 2025 8:00PM - July 11, 2025 10:00PM EDT



July 11, 2025 8:05PM EDT
[Update] Maintenance for Automate License Server has started. As a reminder, during this maintenance period, Automate License service will have limited availability and Automate installers may fail their license check. Thank you for your patience. We will provide an update once maintenance is complete.

July 11, 2025 8:56PM EDT
[Update] Maintenance for Automate License Server is now complete. All systems are operational.

Description

We have a scheduled maintenance period on July 9, 2025 between 10:00 PM EST and 11:00 PM EST. During this scheduled maintenance period, there should be no disruptions to any of the services, but we would just like to make you aware of the update being made to PSA. Thank you for your continued partnership and patience as we continue to improve ConnectWise PSA.


Components

ConnectWise PSA™ (formerly Manage)


Locations

North America


Schedule

July 9, 2025 10:00PM - July 9, 2025 11:00PM EDT



July 9, 2025 10:00PM EDT
[Update] We have started our scheduled maintenance period on July 9, 2025 at 10:00 PM EST and expect it to continue through 11:00 PM EST. During this scheduled maintenance period, there should be no disruptions to any of the services, but we would just like to make you aware of the update being made to PSA. Thank you for your continued partnership and patience as we continue to improve ConnectWise PSA.

July 9, 2025 11:00PM EDT
[Update] We have finished our scheduled maintenance period for July 9, 2025. During this scheduled maintenance period, we updated the version of PSA to include the latest updates. Thank you for your continued partnership and patience as we continue to improve ConnectWise PSA.

Description

We have a scheduled maintenance period on July 9, 2025 between 8:00 PM UTC and 9:00 PM UTC. During this scheduled maintenance period, there should be no disruptions to any of the services, but we would just like to make you aware of the update being made to PSA. Thank you for your continued partnership and patience as we continue to improve ConnectWise PSA.


Components

ConnectWise PSA™ (formerly Manage)


Locations

EMEA


Schedule

July 9, 2025 4:00PM - July 9, 2025 5:00PM EDT



July 9, 2025 4:00PM EDT
[Update] We have started our scheduled maintenance period on July 9, 2025 at 8:00 PM UTC and expect it to continue through 9:00 PM UTC. During this scheduled maintenance period, there should be no disruptions to any of the services, but we would just like to make you aware of the update being made to PSA. Thank you for your continued partnership and patience as we continue to improve ConnectWise PSA.

July 9, 2025 5:00PM EDT
[Update] We have finished our scheduled maintenance period for July 9, 2025. During this scheduled maintenance period, we updated the version of PSA to include the latest updates. Thank you for your continued partnership and patience as we continue to improve ConnectWise PSA.

Incident Status

Partial Service Disruption


Components

Customer Portal


Locations

APAC




July 8, 2025 10:10PM EDT
[Investigating] We are currently investigating reports of an error regarding the inability to access the PSA instance, as reported by On-Prem partners when attempting to connect to the Admin portal.

July 9, 2025 12:02AM EDT
[Resolved] The error regarding the inability to access the PSA instance on On-Prem when attempting to connect to the Admin portal has been resolved.

Incident Status

Partial Service Disruption


Components

BrightGauge, a ConnectWise solution


Locations

North America




July 8, 2025 7:33AM EDT
[Investigating] We are currently investigating BrightGauge reports not sending. We will follow up with more information soon.

July 8, 2025 9:33AM EDT
[Monitoring] BrightGauge reports not sending has been restored. We are monitoring the system.

July 8, 2025 10:49AM EDT
[Resolved] The issue has been resolved. BrightGauge reports are now operating as usual. BrightGauge reports were not being sent due to reports processors were overloaded and stopped working>. We have fixed the code so that automatic restart would work. The failed reports during the affected time frame will be sent automatically along with the scheduled reports. We apologize for any inconvenience this disruption may have caused and appreciate your understanding and patience as we worked to address this issue promptly.

Incident Status

Partial Service Disruption


Components

ConnectWise CPQ™ (formerly Sell)


Locations

All Regions




July 7, 2025 4:56PM EDT
[Identified] We are currently investigating reports of Quotes being approved on Order Porter but the Approval is not automatically downloaded in CPQ. As a temporary workaround, partners can manually download the Approved Quotes from Settings > Reporting > Operations > Order porter not downloaded. We anticipate a hotfix being released to resolve this momentarily, and will continue to communicate updates.

July 7, 2025 9:56PM EDT
[Resolved] This has been resolved. Order Porter for CPQ is now operating as usual.
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