Active Incident

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Welcome to the ConnectWise status page. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

Incident Status

Service Disruption

Components

Co-Managed SIEM, SIEM

Locations

APAC, EMEA, North America



January 27, 2026 4:39PM EST
INVESTIGATING

We are currently investigating an issue affecting the functionality of the SIEM 3.0 (SIEM PbA) Office 365 CSP Integration. We will follow up with more information soon.
S1 Consoles (EDR and MDR)Service Disruption

Incident Status

Service Disruption

Components

MDR

Locations

North America



January 27, 2026 4:29PM EST
IDENTIFIED

We are aware of outages impacting multiple S1 management consoles. The underlying issue has been identified and the S1 engineering teams are actively working to implement a fix and restore services. We will provide an update once access is fully restored. Endpoint protection remains intact during this period. This affects all North American S1 consoles.

Incident Status

Operational

Components

WisePay

Locations

All Regions



January 9, 2026 2:35AM EST
MONITORING

KNOWN ISSUE: Please be advised that prepayments are currently unavailable. We apologize for any inconvenience. For questions, please reach out to us at help@connectwise.com.

Asio (ITS Portal)

Operational


Automate

Operational


BCDR (competency)

Operational


Cloud Backup

Operational


Cloud Migration

Operational


Cloud Services Portal

Operational


Co-Managed Backup

Operational


Co-Managed SIEM

Service Disruption


ConnectWise Home

Operational


ConnectWise Marketplace

Operational


ConnectWise University

Operational


connectwise.com

Operational


Continuity Backup

Operational


CPQ

Operational


Customer Feedback

Operational


Customer Portal

Operational


Documentation

Operational


Help Desk Services

Operational


MDR

Service Disruption


NOC Services

Operational


PSA

Operational


Reports and Dashboards

Operational


Risk Assessment

Operational


RMM

Operational


SaaS Backup

Operational


SaaS Security & Cloud Automation

Operational


ScreenConnect

Operational


Service Leadership Benchmark Essentials

Operational


Service Leadership Index

Operational


SIEM

Service Disruption


SLIQ (Service Leadership)

Operational


SSO

Operational


Unified Billing

Operational


User Billing

Operational


View

Operational


WisePay

Partial Service Disruption


Wise-Sync

Operational


x360Cloud

Operational


x360Portal

Operational


x360Recover

Operational


x360Sync

Operational


Locations

Scheduled Maintenance

Schedule

January 30, 2026 11:30PM - January 31, 2026 12:30AM EST

Components

ConnectWise Home

Locations

APAC, EMEA, North America, All Regions, Other Regions

Description

Please note that a planned maintenance is scheduled for ConnectWise Home User Management on Friday, January 30, from 11:30pm, to Saturday, January 31, at 12:30am ET, to perform routine maintenance. During the 60-minute maintenance period, you may face issues accessing User Management in ConnectWise Home. If you are logged in before the maintenance window, you will be able to access your instance; however, you may experience slight service degradation. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions about this planned routine maintenance, please contact us at help@connectwise.com.

History

Incident Status

Operational


Components

Reports and Dashboards


Locations

All Regions




January 26, 2026 7:56PM EST
MONITORING

RCA: SUMMARY [On Monday, January 26th, 2026, an incident was reported where some partners were locked out of their BrightGauge accounts. The ConnectWise team discovered an outdated segment in our configuration; this unintentionally restricted additional users causing the log in error. ConnectWise has since added guardrails to catch similar segments and is monitoring the platform closely. No further impact is expected.] PRODUCT IMPACTED [BrightGauge] START OF INCIDENT [Monday, January 26, 2026, 9:29am EST] RESOLUTION OF INCIDENT [Monday, January 26, 2026, 9:53am EST ] WHAT HAPPENED? [An alert was triggered after a report from partners stating that they were locked out of their BrightGauge accounts. The ConnectWise team began to diagnose the issue at hand, and it was revealed that there was an outdated segment in our configuration. This unintentionally restricted additional users causing the log in error. This affected a broader audience than anticipated, leading to login failures.] TIMELINE OF EVENTS [Monday January 26th, 9:29AM EST – Incident was reported, and the ConnectWise team began gathering information Monday January 26th, 9:44AM EST – ConnectWise team found root cause of the issue and began testing a solution Monday January 26th, 9:46M EST – Solution was successful in testing and the team began to apply it accordingly Monday January 26th, 9:53AM EST – Status.io was updated to reflect the issue with the status of monitoring.] CONNECTWISE RESPONSE TO INCIDENT [ConnectWise noticed an outdated segment in our access-control configuration overstated its audience and unintentionally restricted additional users. After removing the obsolete entries and disabling the related guide, access immediately returned to normal. We’ve added guardrails to catch similar segment drift earlier and are monitoring the platform closely. No further impact is expected.] MITIGATION ACTIONS [Following the resolution of the incident, the Product Support team will continue to monitor the system closely to ensure that the issue does not reoccur and that no additional partners are affected. ]

January 27, 2026 1:15PM EST
RESOLVED

The BrightGauge error has been closely monitored and successfully resolved by the ConnectWise team. We appreciate your patience and understanding during this time.

Incident Status

Partial Service Disruption


Components

Reports and Dashboards


Locations

All Regions




January 26, 2026 9:52AM EST
MONITORING

Partners are running into locked Reports and Dashboards accounts, not allowing them to use it.

January 26, 2026 10:10AM EST
RESOLVED

An outdated segment in our access-control configuration overstated its audience and unintentionally restricted additional users. After removing the obsolete entries and disabling the related guide, access immediately returned to normal. We’ve added guardrails to catch similar segment drift earlier and are monitoring the platform closely. No further impact is expected.

Incident Status

Partial Service Disruption


Components

CPQ


Locations

North America




January 21, 2026 11:51AM EST
INVESTIGATING

We are investigating reports of Partners not being able to Access CPQ screens.

January 21, 2026 11:56AM EST
MONITORING

The reports of CPQ is not loading for all partners has been identified and a resolution is in progress.

January 21, 2026 12:00PM EST
RESOLVED

This has been resolved. CPQ is now operating as usual.

Incident Status

Operational


Components

ScreenConnect


Locations

North America




January 13, 2026 2:33PM EST
INVESTIGATING

We've received a number of reports that an ISP backbone service in the greater New York area is having an issue. ScreenConnect is performing as expected, but we're closely monitoring the issue as it is affecting partners in that area. While the underlying issue is being handled, you may see intermittent connection issues.

January 21, 2026 8:54AM EST
RESOLVED

This has been resolved. ScreenConnect cloud is now operating as usual.
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