All Systems Operational

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Welcome to the ConnectWise status page. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

BrightGauge, a ConnectWise solution

Operational

Marketing Campaign Management

Operational

Change Approval

Operational

Chat

Operational

ConnectWise Automate

Operational

ConnectWise Command

Operational

ConnectWise Co-Managed SIEM

Operational

ScreenConnect

Operational

ConnectWise.com

Operational

ConnectWise Endpoint Policy Management

Operational

ConnectWise Help Desk Services™

Operational

ConnectWise Home

Operational

ConnectWise Identify Assessment

Operational

ConnectWise PSA™ (formerly Manage)

Operational

ConnectWise MarketPlace

Operational

ConnectWise MDR (EDR)

Operational

BCDR (competency)

Operational

ConnectWise Risk Assessment

Operational

ConnectWise RMM™

Operational

ConnectWise SaaS Backup™ (formerly Recover SaaS)

Operational

ConnectWise CPQ™ (formerly Sell)

Operational

ConnectWise SIEM

Operational

ConnectWise University

Operational

Customer Portal

Operational

ITBoost, a ConnectWise solution

Operational

SLIQ, a ConnectWise solution

Operational

SmileBack, a ConnectWise solution

Operational

SSO

Operational

Cloud Billing (formerly ConnectWise Unite)

Operational

Asio (ITS Portal)

Operational

User Billing

Operational

ConnectWise Virtual Community

Operational

ConnectWise View™

Operational

ConnectWise Continuity Backup

Operational

ConnectWise Co-Managed Backup

Operational

ConnectWise NOC Services™

Operational

Wise-Sync, a ConnectWise solution

Operational

Wise-Pay, a ConnectWise solution

Operational

Locations

Scheduled Maintenance

Schedule

June 11, 2025 9:00AM - June 16, 2025 6:00AM EDT

Components

ScreenConnect

Locations

APAC, EMEA, North America

Description

We are deploying a new build for ScreenConnect Cloud instances this week. ScreenConnect Cloud may experience some performance degradation during this time. Thank you for your continued partnership and patience as we perform updates. If you are experiencing an interruption in service lasting 30 minutes or longer, please visit www.connectwise.com/chat.

Schedule

July 9, 2025 2:00AM - July 23, 2025 4:00AM EDT

Components

ScreenConnect

Locations

APAC, EMEA, North America, All Regions, Other Regions

Description

We are conducting planned maintenance for ScreenConnect instances from July 9th - July 23th, 2:00-4:00 a.m. (local server time). The maintenance is to enhance the infrastructure and security for all instances. During this scheduled maintenance period, please note that downtime is expected, but your instance will be back up shortly after the update is done. Thank you for your partnership and patience.

Schedule

September 7, 2025 5:00AM - 9:00AM EDT

Components

ConnectWise MDR (EDR)

Locations

APAC, EMEA, North America, All Regions, Other Regions

Description

Please note that a maintenance period is scheduled for ConnectWise MDR with SentinelOne on Sunday, September 7, 2025, from 5:00am to 9:00am ET. During the four-hour maintenance window, ConnectWise MDR with SentinelOne consoles will be upgraded to version Unity S-25.2.6.130. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us securitypartnersupport@connectwise.com.

History

BrightGauge 2FA SMS Delivery Issues Partial Service Disruption

Incident Status

Partial Service Disruption


Components

BrightGauge, a ConnectWise solution


Locations

All Regions




September 1, 2025 12:08AM EDT
[Investigating] We are currently investigating an issue where SMS codes for 2FA logins are not being delivered

September 1, 2025 1:00AM EDT
[Resolved] The issue with SMS codes for 2FA logins not being delivered has been resolved.

Incident Status

Service Disruption


Components

BrightGauge, a ConnectWise solution


Locations

All Regions




August 31, 2025 8:32PM EDT
[Investigating] We are aware of an incident affecting report, goals and dashboards tabs within BrightGauge

August 31, 2025 9:25PM EDT
[Identified] We are currently investigating reports of getting 502 error when hitting different tabs such as Goals, Reports, etc. in BrightGauge. We will follow up with more information soon.

August 31, 2025 9:46PM EDT
[Resolved] We have resolved the incident with errors appearing when clicking into report, goals and dashboards tabs within BrightGauge.

Incident Status

Partial Service Disruption


Components

ConnectWise CPQ™ (formerly Sell)


Locations

APAC




August 27, 2025 9:53PM EDT
[Investigating] We are currently investigating reports of document generation errors when publishing quotes on CPQ. We will follow up with more information soon.

August 27, 2025 11:13PM EDT
[Resolved] This has been resolved. Document generation when publishing quotes on CPQ is now operating as usual.
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