All Systems Operational

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Welcome to the ConnectWise status page. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

BrightGauge, a ConnectWise solution

Operational

Marketing Campaign Management

Operational

Change Approval

Operational

Chat

Operational

ConnectWise Automate

Operational

ConnectWise Command

Operational

ConnectWise Co-Managed SIEM

Operational

ConnectWise ScreenConnect™

Operational

ConnectWise.com

Operational

ConnectWise Endpoint Policy Management

Operational

ConnectWise Help Desk Services™

Operational

ConnectWise Home

Operational

ConnectWise Identify Assessment

Operational

ConnectWise PSA™ (formerly Manage)

Operational

ConnectWise MarketPlace

Operational

ConnectWise MDR (EDR)

Operational

BCDR (competency)

Operational

ConnectWise Risk Assessment

Operational

ConnectWise RMM™

Operational

ConnectWise SaaS Backup™ (formerly Recover SaaS)

Operational

ConnectWise CPQ™ (formerly Sell)

Operational

ConnectWise SIEM

Operational

ConnectWise University

Operational

Customer Portal

Operational

ITBoost, a ConnectWise solution

Operational

SLIQ, a ConnectWise solution

Operational

SmileBack, a ConnectWise solution

Operational

SSO

Operational

Cloud Billing (formerly ConnectWise Unite)

Operational

Asio (ITS Portal)

Operational

User Billing

Operational

ConnectWise Virtual Community

Operational

ConnectWise View™

Operational

ConnectWise Continuity Backup

Operational

ConnectWise Co-Managed Backup

Operational

ConnectWise NOC Services™

Operational

Wise-Sync, a ConnectWise solution

Operational

Wise-Pay, a ConnectWise solution

Operational

Locations

Scheduled Maintenance

Schedule

June 15, 2024 11:30PM - June 16, 2024 3:30AM EDT

Components

Asio (ITS Portal)

Locations

EMEA

Description

A maintenance period is scheduled for Saturday, June 15, from 4:30am to 7:30am GMT (11:30pm to 3:30am ET). During the three-hour maintenance window, users can still utilize the ConnectWise Asio Platform in addition to other functionalities; however, you may experience intermittent issues. All functionality will return after the maintenance period is complete. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.

History

Incident Status

Operational


Components

Asio (ITS Portal)


Locations

North America




June 13, 2024 8:46AM EDT
[Monitoring] North America Asio platform login has been restored. We are still investigating the root cause of the intermittent login failures.

June 13, 2024 12:56PM EDT
[Resolved] This has been resolved. Asio platform login in North America is now operating as usual. This incident resolved approximately at 8:30 AM Eastern, however we remained under monitoring until root cause was completely confirmed.

Incident Status

Partial Service Disruption


Components

ConnectWise PSA™ (formerly Manage)


Locations

North America




June 13, 2024 5:41AM EDT
[Investigating] We are investigating the issue reported for Report Writer where it gives an error 'The service is unavailable'

June 13, 2024 5:59AM EDT
[Resolved] The Report writer's issue has now been resolved.

Description

We have a scheduled maintenance period on June/12/2024 between 10:00 PM EST and 11:00 PM EST. During this scheduled maintenance period, there should be no disruptions to any of the services, but we would just like to make you aware of the update being made to PSA. Thank you for your continued partnership and patience as we continue to improve ConnectWise PSA.


Components

ConnectWise PSA™ (formerly Manage)


Locations

North America


Schedule

June 12, 2024 10:00PM - June 12, 2024 11:00PM EDT



June 12, 2024 10:00PM EDT
[Update] We have started our scheduled maintenance period on June/12/2024 at 10:00 PM EST and expect it to continue through 11:00 PM EST. During this scheduled maintenance period, there should be no disruptions to any of the services, but we would just like to make you aware of the update being made to PSA. Thank you for your continued partnership and patience as we continue to improve ConnectWise PSA.

June 12, 2024 11:00PM EDT
[Update] We have finished our scheduled maintenance period for June/12/2024. During this scheduled maintenance period, we updated the version of PSA to include the latest updates. Thank you for your continued partnership and patience as we continue to improve ConnectWise PSA.

Description

We have a scheduled maintenance period on June/12/2024 between 8:00 PM UTC and 9:00 PM UTC. During this scheduled maintenance period, there should be no disruptions to any of the services, but we would just like to make you aware of the update being made to PSA. Thank you for your continued partnership and patience as we continue to improve ConnectWise PSA.


Components

ConnectWise PSA™ (formerly Manage)


Locations

EMEA


Schedule

June 12, 2024 4:00PM - June 12, 2024 5:00PM EDT



June 12, 2024 4:00PM EDT
[Update] We have started our scheduled maintenance period on June/12/2024 at 8:00 PM UTC and expect it to continue through 9:00 PM UTC. During this scheduled maintenance period, there should be no disruptions to any of the services, but we would just like to make you aware of the update being made to PSA. Thank you for your continued partnership and patience as we continue to improve ConnectWise PSA.

June 12, 2024 5:00PM EDT
[Update] We have finished our scheduled maintenance period for June/12/2024. During this scheduled maintenance period, we updated the version of PSA to include the latest updates. Thank you for your continued partnership and patience as we continue to improve ConnectWise PSA.

Incident Status

Degraded Performance


Components

ConnectWise PSA™ (formerly Manage)


Locations

APAC




June 12, 2024 12:50AM EDT
[Investigating] We are investigating the issue causing slowness for PSA partners in AU region.

June 12, 2024 1:17AM EDT
[Resolved] The slowness observed for PSA partners in AU region has been resolved.

Incident Status

Service Disruption


Components

ConnectWise Co-Managed Backup


Locations

APAC, EMEA, North America, All Regions




June 9, 2024 1:54PM EDT
[Investigating] We are currently investigating reports of Co-Managed Backup Acronis - tickets are not getting generated for all DCs. We will follow up with more information soon.

June 10, 2024 2:45AM EDT
[Monitoring] The issue has been resolved. We are currently monitoring the system for Co-Managed Backup Acronis tickets generation and sync into CW Asio portal.

June 11, 2024 8:00AM EDT
[Resolved] This has been resolved. Co-Managed Backup Acronis is now operating as usual.

Description

On Saturday, June 8, from 10:00am to 6:00pm IST local time (12:30am to 8:30am ET), the ConnectWise Network team will be performing a firmware upgrade. During the eight-hour downtime, ConnectWise NOC Services will be impacted, and partners may be unable to reach ConnectWise NOC teams located in Mumbai. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.


Components

ConnectWise NOC Services™


Locations

APAC


Schedule

June 8, 2024 12:30AM - June 8, 2024 8:30AM EDT



June 7, 2024 11:11AM EDT
[Update] The maintenance period scheduled for Saturday, June 8, from 10:00am to 6:00pm IST local time (12:30am to 8:30am ET), impacting ConnectWise NOC Services and the ability to reach ConnectWise NOC teams located in Mumbai, has been canceled. This maintenance period will be rescheduled for a later date. If you have any questions, please contact us at help@connectwise.com.
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