Active Incident

Updated a few seconds ago

Welcome to the ConnectWise status page. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

Incident Status

Partial Service Disruption

Components

WisePay, Wise-Sync

Locations

All Regions



October 9, 2026 6:39AM EDT
October 9, 2026 10:39AM UTC
IDENTIFIED

We have identified that the WisePay/WiseSync issue is being caused by communication failures between WisePay and Xero. This affects all WisePay partners who use a Xero integration. We have engaged the Xero support team and are actively working with them to resolve the issue

October 9, 2026 8:12AM EDT
October 9, 2026 12:12PM UTC
IDENTIFIED

We are currently awaiting an update from the Xero team. We will continue to monitor the situation closely and provide further updates as soon as Xero resolves the issue.

October 10, 2026 7:59AM EDT
October 10, 2026 11:59AM UTC
IDENTIFIED

We are still awaiting an update from the Xero team. No new information is available at this time. We remain actively engaged and will provide further updates as soon as we receive them.

CW Platform




Operational

Automate




Operational

BCDR (competency)




Operational

Cloud Backup




Operational

Cloud Migration




Operational

Cloud Services Portal




Operational

Co-Managed Backup




Operational

Co-Managed SIEM




Operational

ConnectWise Home




Operational

ConnectWise Marketplace




Operational

ConnectWise University




Operational

connectwise.com




Operational

Continuity Backup




Operational

CPQ




Operational

Customer Feedback




Operational

Customer Portal




Operational

Documentation




Operational

Help Desk Services




Operational

MDR




Operational

NOC Services




Operational

PSA




Operational

Reports and Dashboards




Operational

Risk Assessment




Operational

RMM




Operational

SaaS Backup




Operational

SaaS Security & Cloud Automation




Operational

ScreenConnect




Operational

Service Leadership Benchmark Essentials




Operational

Service Leadership Index




Operational

SIEM




Operational

SLIQ (Service Leadership)




Operational

SSO




Operational

Unified Billing




Operational

User Billing




Operational

View




Operational

WisePay




Partial Service Disruption

Wise-Sync




Partial Service Disruption

x360Cloud




Operational

x360Portal




Operational

x360Recover




Operational

x360Sync




Operational

Locations

Scheduled Maintenance

Schedule

September 28, 2026 6:00PM - 7:00PM EDT
September 28, 2026 10:00PM - 11:00PM UTC

Components

MDR

Locations

All Regions

Description

We have a scheduled maintenance period on September 28th , 2026 between 6:00 PM EST and 7:00 PM EST. During this scheduled maintenance period, there should be no disruptions to any of the services, but we would just like to make you aware of the update being made to the S1 Consoles.
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