Active Incident

Updated a few seconds ago

Welcome to the ConnectWise status page. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

Incident Status

Partial Service Disruption

Components

ConnectWise Continuity Backup, ConnectWise Co-Managed Backup, ConnectWise NOC Services™

Locations

APAC, EMEA, North America, All Regions, Other Regions



July 19, 2024 6:01AM EDT
[Investigating] We are currently investigating reports of users unable to initiate chat with NOC Services. NOC Services can be reached via tickets, call or email.

Incident Status

Partial Service Disruption

Components

ConnectWise Help Desk Services™

Locations

APAC, EMEA, North America, All Regions, Other Regions



July 19, 2024 5:57AM EDT
[Investigating] We are currently investigating reports of users experiencing difficulties in reaching our Help Desk Services via email. Additionally, there is a significant delay in our Help Desk Services, and scheduling tickets is currently unavailable.

BrightGauge, a ConnectWise solution

Operational

Marketing Campaign Management

Operational

Change Approval

Operational

Chat

Operational

ConnectWise Automate

Operational

ConnectWise Command

Operational

ConnectWise Co-Managed SIEM

Operational

ConnectWise ScreenConnect™

Operational

ConnectWise.com

Operational

ConnectWise Endpoint Policy Management

Operational

ConnectWise Help Desk Services™

Partial Service Disruption

ConnectWise Home

Operational

ConnectWise Identify Assessment

Operational

ConnectWise PSA™ (formerly Manage)

Operational

ConnectWise MarketPlace

Operational

ConnectWise MDR (EDR)

Operational

BCDR (competency)

Operational

ConnectWise Risk Assessment

Operational

ConnectWise RMM™

Operational

ConnectWise SaaS Backup™ (formerly Recover SaaS)

Operational

ConnectWise CPQ™ (formerly Sell)

Operational

ConnectWise SIEM

Operational

ConnectWise University

Operational

Customer Portal

Operational

ITBoost, a ConnectWise solution

Operational

SLIQ, a ConnectWise solution

Operational

SmileBack, a ConnectWise solution

Operational

SSO

Operational

Cloud Billing (formerly ConnectWise Unite)

Operational

Asio (ITS Portal)

Operational

User Billing

Operational

ConnectWise Virtual Community

Operational

ConnectWise View™

Operational

ConnectWise Continuity Backup

Partial Service Disruption

ConnectWise Co-Managed Backup

Partial Service Disruption

ConnectWise NOC Services™

Partial Service Disruption

Wise-Sync, a ConnectWise solution

Operational

Wise-Pay, a ConnectWise solution

Operational

Locations

Scheduled Maintenance

Schedule

June 22, 2024 6:00AM - 8:00AM EDT

Components

Customer Portal, Asio (ITS Portal), ConnectWise NOC Services™

Locations

APAC, EMEA, North America, All Regions, Other Regions

Description

A maintenance period is scheduled for Saturday, June 22, from 6:00am to 8:00am ET. During the two-hour maintenance window, you may experience intermittent issues with the ConnectWise Asio Platform, ConnectWise NOC Services, as well as the end-user (customer) portal. All functionality will return after the maintenance period is complete, and queued tickets and alerts will be processed. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.

Schedule

July 6, 2024 12:30AM - 8:30AM EDT

Components

ConnectWise NOC Services™

Locations

APAC

Description

On Saturday, July 6, from 10:00am to 6:00pm IST local time (12:30am to 8:30am ET), the ConnectWise Network team will be performing a firmware upgrade. During the eight-hour downtime, ConnectWise NOC Services will be impacted, and partners may be unable to reach ConnectWise NOC teams located in Mumbai. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.

Schedule

July 19, 2024 9:30PM - 11:30PM EDT

Components

BrightGauge, a ConnectWise solution

Locations

North America

Description

A planned downtime for BrightGauge maintenance is scheduled for Friday, July 19, 2024, from 9:30pm ET. Partners would be able to access the application except Agent based datasource during this two-hour window. Any delayed syncs will be manually kicked off once the maintenance period is complete. We appreciate your flexibility and apologize for any inconvenience this may cause. If you have any questions or need to contact our support team during this time, please reach out at support@brightgauge.com

Schedule

July 27, 2024 1:30AM - 3:30AM EDT

Components

Customer Portal, Asio (ITS Portal), ConnectWise NOC Services™

Locations

APAC, EMEA, North America, All Regions, Other Regions

Description

A maintenance period is scheduled for Saturday, July 27, from 1:30am ET to 3:30am ET. During the two-hour maintenance window, you may experience intermittent issues with the ConnectWise Asio Platform, ConnectWise NOC Services, as well as the end-user (customer) portal. All functionality will return after the maintenance period is complete, and queued tickets and alerts will be processed. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.
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