All Systems Operational

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Welcome to the ConnectWise status page. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

BrightGauge, a ConnectWise solution

Operational

Marketing Campaign Management

Operational

Change Approval

Operational

Chat

Operational

ConnectWise Automate

Operational

ConnectWise Command

Operational

ConnectWise Co-Managed SIEM

Operational

ScreenConnect

Operational

ConnectWise.com

Operational

ConnectWise Endpoint Policy Management

Operational

ConnectWise Help Desk Services™

Operational

ConnectWise Home

Operational

ConnectWise Identify Assessment

Operational

ConnectWise PSA™ (formerly Manage)

Operational

ConnectWise MarketPlace

Operational

ConnectWise MDR (EDR)

Operational

BCDR (competency)

Operational

ConnectWise Risk Assessment

Operational

ConnectWise RMM™

Operational

ConnectWise SaaS Backup™ (formerly Recover SaaS)

Operational

ConnectWise CPQ™ (formerly Sell)

Operational

ConnectWise SIEM

Operational

ConnectWise University

Operational

Customer Portal

Operational

ITBoost, a ConnectWise solution

Operational

SLIQ, a ConnectWise solution

Operational

SmileBack, a ConnectWise solution

Operational

SSO

Operational

Cloud Billing (formerly ConnectWise Unite)

Operational

Asio (ITS Portal)

Operational

User Billing

Operational

ConnectWise Virtual Community

Operational

ConnectWise View™

Operational

ConnectWise Continuity Backup

Operational

ConnectWise Co-Managed Backup

Operational

ConnectWise NOC Services™

Operational

Wise-Sync, a ConnectWise solution

Operational

Wise-Pay, a ConnectWise solution

Operational

Locations

Scheduled Maintenance

Schedule

November 10, 2024 5:00AM - 9:00AM EST

Components

ConnectWise MDR (EDR)

Locations

APAC, EMEA, North America, All Regions, Other Regions

Description

Please note that a maintenance period is scheduled for ConnectWise MDR with SentinelOne on Sunday, November 10, from 5:00am to 9:00am ET. During the four-hour maintenance window, ConnectWise MDR with SentinelOne consoles will be upgraded to version Unity S-24.3.3. Additionally, Windows agent 24.1 GA will also be released during this time. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us securitypartnersupport@connectwise.com.

History

Description

We will be upgrading the Continuity Backup Server Backup Manager (Site SBMs) hosted in client environments in the US region starting October 21, 2024, 2.00 AM Eastern Time (ET) in batches. During the scheduled upgrade period, there are no major disruptions anticipated, however if there are any active local backup jobs or tru-verify jobs running, they might get terminated or fail resulting in the next backup job to be a full block scan. The next backup job should get triggered as scheduled and complete successfully. If you have any questions or concerns about this planned maintenance, please contact us at Recover@ConnectWise.com. We appreciate your patience and understanding as our team works towards applying security fixes and offering proliferation support on Continuity Backup.


Components

ConnectWise Continuity Backup


Locations

North America


Schedule

October 21, 2024 2:00AM - October 28, 2024 4:00AM EDT



October 21, 2024 3:16AM EDT
[Update] Scheduled maintenance has started.

November 6, 2024 12:02AM EST
[Update] Maintenance for Continuity Backup is complete.

Description

We have a scheduled maintenance period on October 31, 2024 between 10:00 PM EST and 11:00 PM EST. During this scheduled maintenance period, there should be no disruptions to any of the services, but we would just like to make you aware of the update being made to PSA. Thank you for your continued partnership and patience as we continue to improve ConnectWise PSA.


Components

ConnectWise PSA™ (formerly Manage)


Locations

North America


Schedule

October 31, 2024 10:00PM - October 31, 2024 11:00PM EDT



October 31, 2024 10:00PM EDT
[Update] We have started our scheduled maintenance period on October 31, 2024 at 10:00 PM EST and expect it to continue through 11:00 PM EST. During this scheduled maintenance period, there should be no disruptions to any of the services, but we would just like to make you aware of the update being made to PSA. Thank you for your continued partnership and patience as we continue to improve ConnectWise PSA.

October 31, 2024 11:00PM EDT
[Update] We have finished our scheduled maintenance period for October 31, 2024. During this scheduled maintenance period, we applied a hotfix to the current version of PSA to include some important updates. Thank you for your continued partnership and patience as we continue to improve ConnectWise PSA.

Description

We have a scheduled maintenance period on October 31, 2024 between 8:00 PM UTC and 9:00 PM UTC. During this scheduled maintenance period, there should be no disruptions to any of the services, but we would just like to make you aware of the update being made to PSA. Thank you for your continued partnership and patience as we continue to improve ConnectWise PSA.


Components

ConnectWise PSA™ (formerly Manage)


Locations

EMEA


Schedule

October 31, 2024 4:00PM - October 31, 2024 5:00PM EDT



October 31, 2024 4:00PM EDT
[Update] We have started our scheduled maintenance period on October 31, 2024 at 8:00 PM UTC and expect it to continue through 9:00 PM UTC. During this scheduled maintenance period, there should be no disruptions to any of the services, but we would just like to make you aware of the update being made to PSA. Thank you for your continued partnership and patience as we continue to improve ConnectWise PSA.

October 31, 2024 5:00PM EDT
[Update] We have finished our scheduled maintenance period for October 31, 2024. During this scheduled maintenance period, we applied a hotfix to the current version of PSA to include important updates. Thank you for your continued partnership and patience as we continue to improve ConnectWise PSA.

Incident Status

Partial Service Disruption


Components

ConnectWise PSA™ (formerly Manage)


Locations

EMEA




October 31, 2024 6:08AM EDT
[Investigating] We are experiencing a possible issue with Manage/ Workflow rule that appears to be causing unexpected Database error occurred when opening any Workflow rule on EU Cloud We will follow up with more information soon.

October 31, 2024 7:17AM EDT
[Identified] Team has been identified the fix to resolve this issue and we are working on the solution

October 31, 2024 7:45AM EDT
[Resolved] This issue is Resolved now. Workflow rules are running now without any error

Incident Status

Partial Service Disruption


Components

ScreenConnect


Locations

North America




October 30, 2024 9:58AM EDT
[Monitoring] Partners reported a brief service disruption that affected a small number of servers in our hosted environment. This has been resolved, but cloud ops is still monitoring.

October 30, 2024 11:34AM EDT
[Monitoring] DC provider reported a network issue which caused the original incident and that has since been resolved. However, we are remediating connection issues on select servers that didn't recover gracefully from the interruption. Cloud Ops is intervening, and we'll continue to update the issue.

October 30, 2024 12:03PM EDT
[Monitoring] Affected instances are starting to return to a normal state, but still monitoring for issues.

October 30, 2024 1:09PM EDT
[Monitoring] This has been resolved. ScreenConnect is now operating as usual.

October 30, 2024 1:18PM EDT
[Resolved] resolved
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