Planned Maintenance In Progress

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Description

We have a scheduled maintenance period between 6:30 to 10:30 ET. During this scheduled maintenance period, please note that response from Integrated Expert Services on tickets and chat may be delayed. Thank you for your continued partnership and patience.

Components

ConnectWise Help Desk Services™, ConnectWise NOC Services™

Locations

North America

Schedule

February 4, 2025 10:30PM - February 5, 2025 2:30AM EST



February 4, 2025 11:14PM EST
[Update] Maintenance Started.

BrightGauge, a ConnectWise solution

Operational

Marketing Campaign Management

Operational

Change Approval

Operational

Chat

Operational

ConnectWise Automate

Operational

ConnectWise Command

Operational

ConnectWise Co-Managed SIEM

Operational

ScreenConnect

Operational

ConnectWise.com

Operational

ConnectWise Endpoint Policy Management

Operational

ConnectWise Help Desk Services™

Planned Maintenance

ConnectWise Home

Operational

ConnectWise Identify Assessment

Operational

ConnectWise PSA™ (formerly Manage)

Operational

ConnectWise MarketPlace

Operational

ConnectWise MDR (EDR)

Operational

BCDR (competency)

Operational

ConnectWise Risk Assessment

Operational

ConnectWise RMM™

Operational

ConnectWise SaaS Backup™ (formerly Recover SaaS)

Operational

ConnectWise CPQ™ (formerly Sell)

Operational

ConnectWise SIEM

Operational

ConnectWise University

Operational

Customer Portal

Operational

ITBoost, a ConnectWise solution

Operational

SLIQ, a ConnectWise solution

Operational

SmileBack, a ConnectWise solution

Operational

SSO

Operational

Cloud Billing (formerly ConnectWise Unite)

Operational

Asio (ITS Portal)

Operational

User Billing

Operational

ConnectWise Virtual Community

Operational

ConnectWise View™

Operational

ConnectWise Continuity Backup

Operational

ConnectWise Co-Managed Backup

Operational

ConnectWise NOC Services™

Planned Maintenance

Wise-Sync, a ConnectWise solution

Operational

Wise-Pay, a ConnectWise solution

Operational

Locations

Scheduled Maintenance

Schedule

February 14, 2025 11:30PM - February 15, 2025 5:30AM EST

Components

ConnectWise NOC Services™

Locations

APAC

Description

A maintenance period is scheduled to begin on February 14, at 11:30pm ET, ending on February 15, at 5:30am ET. During the six-hour maintenance period, the ConnectWise Network team will be performing a firmware upgrade, and partners may be unable to reach ConnectWise NOC Services teams located in Mumbai. All functionality will return after the maintenance period is complete. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.

Schedule

February 16, 2025 7:00AM - 8:00AM EST

Components

ConnectWise Automate

Locations

APAC, EMEA, North America, All Regions

Description

We have a scheduled maintenance period February 16 between 7:00 AM EST and 8:00 AM EST. During this scheduled maintenance period, please note that the Automate License service and Solution Center will have limited availability. Automate installers may fail their license check and the Solution Center may fail to download solutions. Thank you for your continued partnership and patience.

Schedule

February 21, 2025 9:30PM - 11:30PM EST

Components

Customer Portal, Asio (ITS Portal), ConnectWise NOC Services™

Locations

EMEA

Description

A maintenance period is scheduled for February 21, 2025, from 9:30pm to 11:30pm ET. During the two-hour maintenance window, you may experience intermittent issues with the ConnectWise Asio platform, ConnectWise NOC Services, as well as the end-user (customer) portal. All functionality will return after the maintenance period is complete, and queued tickets and alerts will be processed. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.

Schedule

February 21, 2025 11:30PM - February 22, 2025 2:30AM EST

Components

Customer Portal, Asio (ITS Portal), ConnectWise NOC Services™

Locations

North America

Description

A maintenance period is scheduled to begin on February 21, 2025, at 11:30pm ET, ending on February 22, 2025, at 2:30am ET. During the three-hour maintenance window, you may experience intermittent issues with the ConnectWise Asio platform, ConnectWise NOC Services, as well as the end-user (customer) portal. All functionality will return after the maintenance period is complete, and queued tickets and alerts will be processed. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.

Schedule

February 22, 2025 8:00AM - 10:00AM EST

Components

Customer Portal, Asio (ITS Portal), ConnectWise NOC Services™

Locations

APAC

Description

A maintenance period is scheduled for February 22, 2025, from 8:00am to 10:00am ET (12:00am to 2:00am AEDT). During the two-hour maintenance window, you may experience intermittent issues with the ConnectWise Asio platform, ConnectWise NOC Services, as well as the end-user (customer) portal. All functionality will return after the maintenance period is complete, and queued tickets and alerts will be processed. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.

History

Incident Status

Partial Service Disruption


Components

ConnectWise PSA™ (formerly Manage)


Locations

North America




February 11, 2025 4:35PM EST
[Investigating] We are currently investigating reports of users receiving 504 Gateway Timeouts on Calendar Sync. We will follow up with more information soon.

February 11, 2025 4:55PM EST
[Resolved] We are pleased to inform you that the incident has been successfully resolved and we can confirm that normal operations have been fully restored.

Incident Status

Service Disruption


Components

ConnectWise CPQ™ (formerly Sell)


Locations

North America




February 11, 2025 9:49AM EST
[Investigating] We are currently investigating reports of users not being on login to CPQ with SSO. We will follow up with more information soon.

February 11, 2025 12:39PM EST
[Investigating] Incident resolved. The root cause was identified and a change was made to correct this behavior.

February 11, 2025 12:40PM EST
[Resolved] Incident resolved.

Incident Status

Operational


Components

ConnectWise Automate


Locations

APAC, EMEA, North America, All Regions, Other Regions




February 5, 2025 11:10AM EST
[Investigating] We are currently investigating reports of Automate Linux agents going offline after upgrading to 2025.2. We will follow up with more information soon.

February 5, 2025 1:06PM EST
[Identified] We have identified the issue and currently working on a fix.

February 6, 2025 3:49PM EST
[Identified] We are actively investigating reports of Linux agents failing to check into Automate instances. Our findings indicate that this issue affects Linux agents running glibc 2.33 or earlier. While we work on a solution, our support team is available to provide workarounds.

February 10, 2025 3:58PM EST
[Monitoring] The reports of Linux Agents going offline has been identified and we will be implementing a fix this evening (EST) to all cloud hosted partners.

February 11, 2025 9:48AM EST
[Resolved] This issue has been resolved. A new patch has been deployed to all cloud-hosted partners. If you continue to experience issues with offline Linux Agents, please contact support at help@connectwise.com.
Investigating - PSA Calendar SyncPartial Service Disruption

Incident Status

Partial Service Disruption


Components

ConnectWise PSA™ (formerly Manage)


Locations

North America




February 10, 2025 4:09PM EST
[Investigating] We are currently investigating reports of users receiving 502 errors on PSA Calendar Sync. We will follow up with more information soon.

February 10, 2025 6:36PM EST
[Resolved] This issue no longer persists.

Incident Status

Operational


Components

ConnectWise Co-Managed Backup


Locations

North America




February 6, 2025 8:30AM EST
[Investigating] We are observing issue with Acronis US2 and US5 data center. Acronis team is working to resolve it. We will update once we get more information on the solution.

February 7, 2025 7:30AM EST
[Monitoring] We received an update from Acronis that US2 and US5 DC are working as expected. NOC support has verified and is now monitoring the same.

February 10, 2025 2:32AM EST
[Resolved] The Acronis Issues with US2 and US5 data center are resolved now. All co-managed backup services are back to normal.

Description

A planned downtime for BrightGauge maintenance is scheduled for Friday, February 7, 2025, from 10:00pm ET. Partners will not be able to access the application during this three-hour window. Any delayed syncs will be manually kicked off once the maintenance period is complete. We appreciate your flexibility and apologize for any inconvenience this may cause. If you have any questions or need to contact our support team during this time, please reach out at support@brightgauge.com


Components

BrightGauge, a ConnectWise solution


Locations

APAC, EMEA, North America, All Regions, Other Regions


Schedule

February 7, 2025 10:00PM - February 8, 2025 1:00AM EST



February 7, 2025 10:01PM EST
[Update] Maintenance started

February 8, 2025 1:10AM EST
[Update] Maintenance Completed

Incident Status

Degraded Performance


Components

ConnectWise RMM™


Locations

North America




February 6, 2025 5:18AM EST
[Investigating] We are experiencing a possible issue with Network Monitoring that appears to be causing failure in syncing Company, Site and User to Auvik. We are working with Auvik to get this resolved. We will follow up with more information soon.

February 6, 2025 7:04AM EST
[Monitoring] We are observing that the issue with Company, Site syncing to Auvik and Probe deployment are now getting processed correctly. However, onboarding Users or updating user permissions is still impacted for Partners hosted in Auvik US3 region. We continue to work with Auvik to get this resolved completely and will keep you updated with more details.

February 6, 2025 12:17PM EST
[Resolved] The issues with Network Monitoring sync delay has been resolved. All regions are now operating as usual. Probe deployments and User permission changes applied during this period will have to be re-applied for them to be effective on the Auvik side.

Incident Status

Degraded Performance


Components

BrightGauge, a ConnectWise solution


Locations

APAC, EMEA, North America, All Regions, Other Regions




February 6, 2025 5:55AM EST
[Investigating] We are currently investigating reports of ReceiveResponseXML Failed Error for QuickBooks webconnector. We will follow up with more information soon.

February 6, 2025 6:07AM EST
[Identified] We have identified the issue and currently working on a fix

February 6, 2025 6:12AM EST
[Monitoring] A fix has been implemented and we are monitoring the results.

February 6, 2025 11:22AM EST
[Resolved] This has been resolved. QuickBooks Webconnector is now operating as usual.
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