Active Incident

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Welcome to the ConnectWise status page. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.
NAS BackupsDegraded Performance

Incident Status

Degraded Performance

Components

x360Recover

Locations

All Regions



September 3, 2026 2:45PM EDT
September 3, 2026 6:45PM UTC
INVESTIGATING

We are aware of an issue that is impacting backups for NAS devices. We understand the importance of reliable backup protection and are actively investigating the cause. We will share updates as soon as additional information is available.

September 3, 2026 3:26PM EDT
September 3, 2026 7:26PM UTC
IDENTIFIED

We have identified the issue and are working to implement a solution. We will share updates as soon as additional information is available.

September 3, 2026 6:40PM EDT
September 3, 2026 10:40PM UTC
MONITORING

Engineering has implemented a fix and we are closely monitoring. We will continue to provide updates as they come available.

CW Platform (ITS Portal)




Operational

Automate




Operational

BCDR (competency)




Operational

Cloud Backup




Operational

Cloud Migration




Operational

Cloud Services Portal




Operational

Co-Managed Backup




Operational

Co-Managed SIEM




Operational

ConnectWise Home




Operational

ConnectWise Marketplace




Operational

ConnectWise University




Operational

connectwise.com




Operational

Continuity Backup




Operational

CPQ




Operational

Customer Feedback




Operational

Customer Portal




Operational

Documentation




Operational

Help Desk Services




Operational

MDR




Operational

NOC Services




Operational

PSA




Operational

Reports and Dashboards




Operational

Risk Assessment




Operational

RMM




Operational

SaaS Backup




Operational

SaaS Security & Cloud Automation




Operational

ScreenConnect




Operational

Service Leadership Benchmark Essentials




Operational

Service Leadership Index




Operational

SIEM




Operational

SLIQ (Service Leadership)




Operational

SSO




Operational

Unified Billing




Operational

User Billing




Operational

View




Operational

WisePay




Operational

Wise-Sync




Operational

x360Cloud




Operational

x360Portal




Operational

x360Recover




Degraded Performance

x360Sync




Operational

Locations

Scheduled Maintenance

Schedule

April 22, 2026 3:00AM - 6:00AM EDT
April 22, 2026 7:00AM - 10:00AM UTC

Components

Cloud Services Portal

Locations

APAC, EMEA

Description

We have a scheduled maintenance period 4/22/26 between 3 AM EST and 6 AM EST. During this scheduled maintenance period, please be aware that ScreenConnect users might experience temporary disruption to their instance and to the Cloud portal during this time. Thank you for your continued partnership.

Schedule

May 7, 2026 4:00PM - 5:00PM EDT
May 7, 2026 8:00PM - 9:00PM UTC

Components

x360Cloud

Locations

North America

Description

We have a scheduled maintenance period 05/07/2026 between 4:00 PM and 5:00 PM. Thank you for your continued partnership and patience. This maintenance will not impact backup and recovery functions. All functionalities will remain available throughout the maintenance period.

Schedule

June 8, 2026 10:00PM - June 9, 2026 2:00AM EDT
June 9, 2026 2:00AM - June 9, 2026 6:00AM UTC

Components

x360Cloud

Locations

North America

Description

We have a scheduled maintenance period 06/08/2026 between 10:00 PM and 2:00 AM. Thank you for your continued partnership and patience. This maintenance will not impact backup and recovery functions. All functionalities will remain available throughout the maintenance period.

Schedule

June 10, 2026 3:00PM - 6:00PM EDT
June 10, 2026 7:00PM - 10:00PM UTC

Components

x360Recover

Locations

EMEA

Description

We have a scheduled maintenance period 06/10/2026 between 21:00 PM CEST and 00:00 AM CEST. During this scheduled maintenance period, please note that AMS Virtual Office and some x360Recover backups will be unavailable. Thank you for your continued partnership and patience.

Schedule

June 17, 2026 2:00PM - 6:00PM EDT
June 17, 2026 6:00PM - 10:00PM UTC

Components

x360Recover

Locations

EMEA

Description

We have a scheduled maintenance period 06/17/2026 between 6:00 PM UTC and 10:00 PM UTC . During this scheduled maintenance period, please note that AMS VO and some x360Recover backups will be unavailable . Thank you for your continued partnership and patience.

Schedule

September 9, 2026 3:00AM - 5:00AM EDT
September 9, 2026 7:00AM - 9:00AM UTC

Components

x360Recover

Locations

North America

Description

We have a scheduled maintenance period September 9th between 03:00 AM and 05:00 AM. During this scheduled maintenance period, please note that x360Recover Manager (my.axcient.net) may be temporarily unavailable. Thank you for your continued partnership and patience as we release a new version of the product.
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