Active Incident and Maintenance

Updated a few seconds ago

Welcome to the ConnectWise status page. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

Incident Status

Operational

Components

ScreenConnect

Locations

North America



January 13, 2026 2:33PM EST
INVESTIGATING

We've received a number of reports that an ISP backbone service in the greater New York area is having an issue. ScreenConnect is performing as expected, but we're closely monitoring the issue as it is affecting partners in that area. While the underlying issue is being handled, you may see intermittent connection issues.

Incident Status

Operational

Components

WisePay

Locations

All Regions



January 9, 2026 2:35AM EST
MONITORING

KNOWN ISSUE: Please be advised that prepayments are currently unavailable. We apologize for any inconvenience. For questions, please reach out to us at help@connectwise.com.

Description

We have a scheduled maintenance period on January 15, 2026 between 9:00 PM UTC and 10:00 PM UTC. During this scheduled maintenance period, there should be no disruptions to any of the services, but we would just like to make you aware of the update being made to PSA. Thank you for your continued partnership and patience as we continue to improve ConnectWise PSA.

Components

PSA

Locations

EMEA

Schedule

January 15, 2026 4:00PM - 5:00PM EST



January 15, 2026 4:00PM EST
UPDATE

We have started our scheduled maintenance period on January 15, 2026 at 9:00 PM UTC and expect it to continue through 10:00 PM UTC. During this scheduled maintenance period, there should be no disruptions to any of the services, but we would just like to make you aware of the update being made to PSA. Thank you for your continued partnership and patience as we continue to improve ConnectWise PSA.

Asio (ITS Portal)

Operational


Automate

Operational


BCDR (competency)

Operational


Cloud Backup

Operational


Cloud Migration

Operational


Cloud Services Portal

Operational


Co-Managed Backup

Operational


Co-Managed SIEM

Operational


ConnectWise Home

Operational


ConnectWise Marketplace

Operational


ConnectWise University

Operational


connectwise.com

Operational


Continuity Backup

Operational


CPQ

Operational


Customer Feedback

Operational


Customer Portal

Operational


Documentation

Operational


Help Desk Services

Operational


MDR

Operational


NOC Services

Operational


PSA

Planned Maintenance


Reports and Dashboards

Operational


Risk Assessment

Operational


RMM

Operational


SaaS Backup

Operational


SaaS Security & Cloud Automation

Operational


ScreenConnect

Operational


Service Leadership Benchmark Essentials

Operational


Service Leadership Index

Operational


SIEM

Operational


SLIQ (Service Leadership)

Operational


SSO

Operational


Unified Billing

Operational


User Billing

Operational


View

Operational


WisePay

Partial Service Disruption


Wise-Sync

Operational


Locations

Scheduled Maintenance

Schedule

January 11, 2026 5:00AM - 9:00AM EST

Components

MDR

Locations

APAC, EMEA, North America, All Regions, Other Regions

Description

Please note that a maintenance period is scheduled for ConnectWise MDR with SentinelOne on Sunday, January 11, 2026, from 5:00am to 9:00am ET. During the four-hour maintenance window, ConnectWise MDR with SentinelOne consoles will be upgraded to Platform Version S-25.4.2.41. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us securitypartnersupport@connectwise.com.

Schedule

January 15, 2026 10:00PM - 11:00PM EST

Components

PSA

Locations

North America

Description

We have a scheduled maintenance period on January 15, 2026 between 10:00 PM EST and 11:00 PM EST. During this scheduled maintenance period, there should be no disruptions to any of the services, but we would just like to make you aware of the update being made to PSA. Thank you for your continued partnership and patience as we continue to improve ConnectWise PSA.

Schedule

January 16, 2026 8:00AM - 11:00AM EST

Components

Asio (ITS Portal), Customer Portal, NOC Services

Locations

APAC

Description

A maintenance period is scheduled for January 16, 2026, from 8:00am to 11:00am ET. During the three-hour maintenance window, you may experience intermittent issues with the ConnectWise Asio platform, ConnectWise NOC Services, as well as the end-user (customer) portal. All functionalities will return after the maintenance period is complete, and queued tickets and alerts will be processed. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.

Schedule

January 16, 2026 9:00PM - January 17, 2026 12:00AM EST

Components

Asio (ITS Portal), Customer Portal, NOC Services

Locations

EMEA

Description

A maintenance period is scheduled to begin on January 16, 2026, at 9:00pm ET, ending on January 17, 2026, at 12:00am ET. During the three-hour maintenance window, you may experience intermittent issues with the ConnectWise Asio platform, ConnectWise NOC Services, as well as the end-user (customer) portal. All functionalities will return after the maintenance period is complete, and queued tickets and alerts will be processed. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.

Schedule

January 16, 2026 11:30PM - January 17, 2026 2:30AM EST

Components

Asio (ITS Portal), Customer Portal, NOC Services

Locations

North America

Description

A maintenance period is scheduled to begin on January 16, 2026, at 11:30pm ET, ending on January 17, 2026, at 2:30am ET. During the three-hour maintenance window, you may experience intermittent issues with the ConnectWise Asio platform, ConnectWise NOC Services, as well as the end-user (customer) portal. All functionalities will return after the maintenance period is complete, and queued tickets and alerts will be processed. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.

History

No incidents reported

Privacy Policy | Terms