All Systems Operational

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Welcome to the ConnectWise status page. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

BrightGauge, a ConnectWise solution

Operational

Marketing Campaign Management

Operational

Change Approval

Operational

Chat

Operational

ConnectWise Automate

Operational

ConnectWise Command

Operational

ConnectWise Co-Managed SIEM

Operational

ConnectWise ScreenConnect™

Operational

ConnectWise.com

Operational

ConnectWise Endpoint Policy Management

Operational

ConnectWise Help Desk Services™

Operational

ConnectWise Home

Operational

ConnectWise Identify Assessment

Operational

ConnectWise PSA™ (formerly Manage)

Operational

ConnectWise MarketPlace

Operational

ConnectWise MDR (EDR)

Operational

BCDR (competency)

Operational

ConnectWise Risk Assessment

Operational

ConnectWise RMM™

Operational

ConnectWise SaaS Backup™ (formerly Recover SaaS)

Operational

ConnectWise CPQ™ (formerly Sell)

Operational

ConnectWise SIEM

Operational

ConnectWise University

Operational

Customer Portal

Operational

ITBoost, a ConnectWise solution

Operational

SLIQ, a ConnectWise solution

Operational

SmileBack, a ConnectWise solution

Operational

SSO

Operational

Cloud Billing (formerly ConnectWise Unite)

Operational

Asio (ITS Portal)

Operational

User Billing

Operational

ConnectWise Virtual Community

Operational

ConnectWise View™

Operational

ConnectWise Continuity Backup

Operational

ConnectWise Co-Managed Backup

Operational

ConnectWise NOC Services™

Operational

Wise-Sync, a ConnectWise solution

Operational

Wise-Pay, a ConnectWise solution

Operational

Locations

Scheduled Maintenance

Planned Maintenance: ConnectWise MDR with SentinelOne, September 8 Planned Maintenance

Schedule

September 8, 2024 5:00AM - 9:00AM EDT

Components

ConnectWise MDR (EDR)

Locations

APAC, EMEA, North America, All Regions, Other Regions

Description

Please note that a maintenance period is scheduled for ConnectWise MDR with SentinelOne on Sunday, September 8, from 5:00am to 9:00am ET. During the four-hour maintenance window, ConnectWise MDR with SentinelOne consoles will be upgraded to version Unity S-24.2.6.164. Additionally, macOS agents 23.4 SP1 and 24.1 SP 1 will also be released during this time. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us securitypartnersupport@connectwise.com.
Planned Maintenance: ConnectWise Asio Platform, ConnectWise NOC Services and End-User Portal, September 20-21Planned Maintenance

Schedule

September 20, 2024 10:30PM - September 21, 2024 2:30AM EDT

Components

Customer Portal, Asio (ITS Portal), ConnectWise NOC Services™

Locations

EMEA

Description

A maintenance period is scheduled to begin on September 20, 2024, at 10:30pm ET, ending on September 21, 2024, at 2:30am ET. During the four-hour maintenance window, you may experience intermittent issues with the ConnectWise Asio platform, ConnectWise NOC Services, as well as the end-user (customer) portal. All functionality will return after the maintenance period is complete, and queued tickets and alerts will be processed. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.
Planned Maintenance: Continuity Backup UK Cloud coming up on September 21Planned Maintenance

Schedule

September 20, 2024 11:00PM - September 21, 2024 12:00AM EDT

Components

ConnectWise Continuity Backup

Locations

EMEA

Description

A maintenance of Continuity Backup UK Data Center is scheduled for September 21, 2024, from 4:00 am to 5:00 am BST. During the maintenance window, if you have cloud backups running you may experience connection refused errors or in some cases backups might fail. All functionalities will return to normal after the maintenance is complete. If you have any test Cloud DRs scheduled on this day, we request you to reschedule the test Cloud DR to another day. If you have any questions or concerns about this planned maintenance, please contact us at Recover@ConnectWise.com. We appreciate your patience and understanding as our team works to improve the Continuity cloud service.
Planned Maintenance: ConnectWise Asio Platform, ConnectWise NOC Services and End-User Portal, September 21Planned Maintenance

Schedule

September 21, 2024 12:30AM - 3:30AM EDT

Components

Customer Portal, Asio (ITS Portal), ConnectWise NOC Services™

Locations

North America

Description

A maintenance period is scheduled for September 21, 2024, from 12:30am to 3:30am ET. During the three-hour maintenance window, you may experience intermittent issues with the ConnectWise Asio platform, ConnectWise NOC Services, as well as the end-user (customer) portal. All functionality will return after the maintenance period is complete, and queued tickets and alerts will be processed. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.
Planned Maintenance: ConnectWise Single Sign-On (SSO), September 21Planned Maintenance

Schedule

September 21, 2024 1:30AM - 3:30AM EDT

Components

SSO

Locations

APAC, EMEA, North America, All Regions, Other Regions

Description

A brief maintenance window is scheduled for ConnectWise Single Sign-On (SSO) on Saturday, September 21, from 1:30am to 3:30am ET to perform routine maintenance. During the two-hour maintenance period, new ConnectWise SSO logins will have intermittent access, and you may not be able to access any products or services linked via ConnectWise SSO. If you are logged in prior to the maintenance window, you will be able to access your instance; however, you may experience slight service degradation. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions about this planned routine maintenance, please contact us at help@connectwise.com.
Planned Maintenance: Continuity Backup AUS Cloud coming up on September 22Planned Maintenance

Schedule

September 22, 2024 12:00PM - 1:00PM EDT

Components

ConnectWise Continuity Backup

Locations

APAC

Description

A maintenance of Continuity Backup Australia Data Center is scheduled for September 22, 2024, from 2:00 am to 3:00 am AEST. During the maintenance window, if you have cloud backups running you may experience connection refused errors or in some cases backups might fail. All functionalities will return to normal after the maintenance is complete. If you have any test Cloud DRs scheduled on this day, we request you to reschedule the test Cloud DR to another day. If you have any questions or concerns about this planned maintenance, please contact us at Recover@ConnectWise.com. We appreciate your patience and understanding as our team works to improve the Continuity cloud service.
Planned Maintenance: Continuity Backup US Cloud coming up on September 30Planned Maintenance

Schedule

September 30, 2024 2:00AM - 3:00AM EDT

Components

ConnectWise Continuity Backup

Locations

North America

Description

A maintenance of Continuity Backup US Data Center is scheduled for September 30, 2024, from 2:00 am to 3:00 am ET. During the maintenance window, if you have cloud backups running you may experience connection refused errors or in some cases backups might fail. All functionalities will return to normal after the maintenance is complete. If you have any test Cloud DRs scheduled on this day, we request you to reschedule the test Cloud DR to another day. If you have any questions or concerns about this planned maintenance, please contact us at Recover@ConnectWise.com. We appreciate your patience and understanding as our team works to improve the Continuity cloud service.

History

Scheduled Maintenance - ConnectWise PSA 2024.14 NA Update Planned Maintenance

Description

We have a scheduled maintenance period on September 18, 2024 between 10:00 PM EST and 11:00 PM EST. During this scheduled maintenance period, there should be no disruptions to any of the services, but we would just like to make you aware of the update being made to PSA. Thank you for your continued partnership and patience as we continue to improve ConnectWise PSA.


Components

ConnectWise PSA™ (formerly Manage)


Locations

North America


Schedule

September 18, 2024 10:00PM - September 18, 2024 11:00PM EDT


September 18, 2024 10:00PM EDT
[Update] We have started our scheduled maintenance period on September 18, 2024 at 10:00 PM EST and expect it to continue through 11:00 PM EST. During this scheduled maintenance period, there should be no disruptions to any of the services, but we would just like to make you aware of the update being made to PSA. Thank you for your continued partnership and patience as we continue to improve ConnectWise PSA.

September 18, 2024 11:00PM EDT
[Update] We have finished our scheduled maintenance period for September 18, 2024. During this scheduled maintenance period, we updated the version of PSA to include the latest updates. Thank you for your continued partnership and patience as we continue to improve ConnectWise PSA.
Scheduled Maintenance - ConnectWise PSA 2024.14 EU UpdatePlanned Maintenance

Description

We have a scheduled maintenance period on September 18, 2024 between 8:00 PM UTC and 9:00 PM UTC. During this scheduled maintenance period, there should be no disruptions to any of the services, but we would just like to make you aware of the update being made to PSA. Thank you for your continued partnership and patience as we continue to improve ConnectWise PSA.


Components

ConnectWise PSA™ (formerly Manage)


Locations

EMEA


Schedule

September 18, 2024 4:00PM - September 18, 2024 5:00PM EDT


September 18, 2024 4:00PM EDT
[Update] We have started our scheduled maintenance period on September 18, 2024 at 8:00 PM UTC and expect it to continue through 9:00 PM UTC. During this scheduled maintenance period, there should be no disruptions to any of the services, but we would just like to make you aware of the update being made to PSA. Thank you for your continued partnership and patience as we continue to improve ConnectWise PSA.

September 18, 2024 5:00PM EDT
[Update] We have finished our scheduled maintenance period for September 18, 2024. During this scheduled maintenance period, we updated the version of PSA to include the latest updates. Thank you for your continued partnership and patience as we continue to improve ConnectWise PSA.
Sync failures for Agent based datasource integrationsDegraded Performance

Incident Status

Degraded Performance


Components

BrightGauge, a ConnectWise solution


Locations

North America



September 17, 2024 3:26PM EDT
[Investigating] There is an issue reported with Agent based integrations having sync failures with Agent service time-out errors.

September 17, 2024 3:46PM EDT
[Monitoring] The agent based datasource sync issue is rectified. If datasets should sync automatically as per sync frequency but users can reinitiate the manual resyncs from datasets or gauges on dashboards. More information is available here for resyncing: https://docs.connectwise.com/BrightGauge/090/010#Manually_Sync_a_Dataset

September 17, 2024 3:57PM EDT
[Resolved] The issue with the BrightGauge Agent has been resolved. Your dataset(s) should go back to working order as soon at it's automatic sync frequency kicks off. To sync it immediately, you could push a manual sync following these instructions: https://docs.connectwise.com/BrightGauge/090/010#Manually_Sync_a_Dataset To sync your datasets right from your dashboard, you can follow these simple steps as well: https://share.zight.com/JruZqg0k
Monitoring - [ConnectWise RMM] - Intermittent issues with Agent ConnectivityDegraded Performance

Incident Status

Degraded Performance


Components

ConnectWise RMM™


Locations

North America



September 17, 2024 2:07PM EDT
[Monitoring] We are observing some intermittent issues with the agent connectivity with the backend system which could show incorrect status for the RMM devices on the Asio Console. We have identified the issue and fix is implemented. We are keeping the system under observation.

September 17, 2024 2:41PM EDT
[Resolved] This has been resolved. Agent connectivity issue with the backend system is working as expected.
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