Active Incident

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Missing Invoices in WisePayPartial Service Disruption

Incident Status

Partial Service Disruption

Components

WisePay

Locations

APAC, North America



September 27, 2026 10:20PM EDT
September 28, 2026 2:20AM UTC
MONITORING

Issue: Some invoices created directly in QuickBooks Online or Xero may not appear in WisePay because they did not sync successfully. Who is impacted: PSA partners who manually create invoices directly in QuickBooks Online or Xero (rather than through their PSA). Workaround: Perform a manual invoice sync in WiseSync. This should help restore any missing invoices in WisePay. Status: We’ve started updating the affected invoices, and missing invoices should begin appearing again shortly. We apologize for the inconvenience. If you have any questions, please contact help@connectwise.com.

CW Platform




Operational

Automate




Operational

BCDR (competency)




Operational

Cloud Backup




Operational

Cloud Migration




Operational

Cloud Services Portal




Operational

Co-Managed Backup




Operational

Co-Managed SIEM




Operational

ConnectWise Home




Operational

ConnectWise Marketplace




Operational

ConnectWise University




Operational

connectwise.com




Operational

Continuity Backup




Operational

CPQ




Operational

Customer Feedback




Operational

Customer Portal




Operational

Documentation




Operational

Help Desk Services




Operational

MDR




Operational

NOC Services




Operational

PSA




Operational

Reports and Dashboards




Operational

Risk Assessment




Operational

RMM




Operational

SaaS Backup




Operational

SaaS Security & Cloud Automation




Operational

ScreenConnect




Operational

Service Leadership Benchmark Essentials




Operational

Service Leadership Index




Operational

SIEM




Operational

SLIQ (Service Leadership)




Operational

SSO




Operational

Unified Billing




Operational

User Billing




Operational

View




Operational

WisePay




Partial Service Disruption

Wise-Sync




Operational

x360Cloud




Operational

x360Portal




Operational

x360Recover




Operational

x360Sync




Operational

Locations

Scheduled Maintenance

Schedule

September 28, 2026 6:00PM - 7:00PM EDT
September 28, 2026 10:00PM - 11:00PM UTC

Components

MDR

Locations

All Regions

Description

We have a scheduled maintenance period on September 28th , 2026 between 6:00 PM EST and 7:00 PM EST. During this scheduled maintenance period, there should be no disruptions to any of the services, but we would just like to make you aware of the update being made to the S1 Consoles.

Schedule

September 30, 2026 3:00AM - 5:00AM EDT
September 30, 2026 7:00AM - 9:00AM UTC

Components

x360Recover

Locations

North America

Description

We have a scheduled maintenance period September 30th between 03:00 AM and 05:00 AM. During this scheduled maintenance period, please note that x360Recover Manager (my.axcient.net) may be temporarily unavailable. Thank you for your continued partnership and patience as we release a new version of the product.
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