All Systems Operational

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Welcome to the ConnectWise status page. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

BrightGauge, a ConnectWise solution

Operational

Marketing Campaign Management

Operational

Change Approval

Operational

Chat

Operational

ConnectWise Automate

Operational

ConnectWise Command

Operational

ConnectWise Co-Managed SIEM

Operational

ConnectWise ScreenConnect™

Operational

ConnectWise.com

Operational

ConnectWise Endpoint Policy Management

Operational

ConnectWise Help Desk Services™

Operational

ConnectWise Home

Operational

ConnectWise Identify Assessment

Operational

ConnectWise PSA™ (formerly Manage)

Operational

ConnectWise MarketPlace

Operational

ConnectWise MDR (EDR)

Operational

BCDR (competency)

Operational

ConnectWise Risk Assessment

Operational

ConnectWise RMM™

Operational

ConnectWise SaaS Backup™ (formerly Recover SaaS)

Operational

ConnectWise CPQ™ (formerly Sell)

Operational

ConnectWise SIEM

Operational

ConnectWise University

Operational

Customer Portal

Operational

ITBoost, a ConnectWise solution

Operational

SLIQ, a ConnectWise solution

Operational

SmileBack, a ConnectWise solution

Operational

SSO

Operational

Cloud Billing (formerly ConnectWise Unite)

Operational

Asio (ITS Portal)

Operational

User Billing

Operational

ConnectWise Virtual Community

Operational

ConnectWise View™

Operational

ConnectWise Continuity Backup

Operational

ConnectWise Co-Managed Backup

Operational

ConnectWise NOC Services™

Operational

Wise-Sync, a ConnectWise solution

Operational

Wise-Pay, a ConnectWise solution

Operational

Locations

Scheduled Maintenance

Schedule

May 18, 2024 1:30AM - 3:30AM EDT

Components

Customer Portal, Asio (ITS Portal), ConnectWise NOC Services™

Locations

APAC, EMEA, North America, All Regions, Other Regions

Description

A maintenance period is scheduled for Saturday, May 18, from 1:30am to 3:30am ET. During the two-hour maintenance window, you may experience intermittent issues with the ConnectWise Asio Platform, ConnectWise NOC Services, as well as the end-user (customer) portal. All functionality will return after the maintenance period is complete, and queued tickets and alerts will be processed. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.

Schedule

May 18, 2024 1:30AM - 2:30AM EDT

Components

SSO

Locations

APAC, EMEA, North America, All Regions, Other Regions

Description

Please note that a brief downtime is scheduled for ConnectWise Single Sign-On (SSO) on Saturday, May 18, from 1:30am to 2:30am ET to perform routine maintenance. During the one-hour maintenance period, new ConnectWise SSO logins will have intermittent access, and you may not be able to access any products or services linked via ConnectWise SSO. If you are logged in prior to the maintenance window, you will be able to access your instance, but you may experience slight service degradation. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions about this planned routine maintenance, please contact us at help@connectwise.com.

Schedule

May 18, 2024 11:30PM - May 19, 2024 2:30AM EDT

Components

ConnectWise RMM™, ConnectWise SaaS Backup™ (formerly Recover SaaS), Asio (ITS Portal)

Locations

EMEA

Description

A maintenance period is scheduled for Saturday, May 18, from 4:30am to 7:30am GMT (11:30pm to 2:30am ET). During the three-hour maintenance window, users can still utilize the ConnectWise Asio Platform in addition to other functionalities; however, you may experience intermittent issues. All functionality will return after the maintenance period is complete. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.

History

Incident Status

Degraded Performance


Components

ConnectWise Command, ConnectWise RMM™


Locations

North America




May 10, 2024 4:44PM EDT
[Investigating] We are currently investigating reports of script created from Script Editor are getting stuck in Running state. We will follow up with more information soon.

May 10, 2024 7:53PM EDT
[Monitoring] We have identified the issue with the Scripts output taking longer duration to display the results / stuck in Running Status and a resolution is in progress.

May 11, 2024 12:18AM EDT
[Resolved] This has been resolved. Scripting execution is now operating as usual.

Incident Status

Partial Service Disruption


Components

ConnectWise Help Desk Services™


Locations

APAC, EMEA, North America, All Regions, Other Regions




May 10, 2024 4:54PM EDT
[Monitoring] There was a degradation on short link creation, a fix has been applied and closely monitoring it.

May 10, 2024 5:55PM EDT
[Resolved] This has been resolved. Help Desk Services is now operating as usual.
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