Active Incident

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Incident Status

Degraded Performance

Components

x360Cloud

Locations

North America



September 24, 2026 12:03PM EDT
September 24, 2026 4:03PM UTC
MONITORING

We are currently experiencing performance degradation affecting Microsoft 365 Archive Mailbox backups following our transition to a new Microsoft 365 API and a related one-time backend data reconciliation process.  Although the degradation is specific to Archive Mailbox processing, it has increased workload across the affected environment and may impact backup performance for other Microsoft 365 and Google Workspace services. As a result, some client organizations may see backup status reported as "In Progress" for longer than expected.  Our engineering teams are actively mitigating the impact by adding additional processing resources within the datacenter to accelerate Archive Mailbox processing and restore normal backup performance. What is impacted: - Backup processing and status reporting for Microsoft 365 and Google Workspace workloads - Some backups may remain in an "In Progress" state for upcoming 48 hours What is not impacted: - x360Cloud web application accessibility - Data restore functionality, including restores of Archive Mailbox data - Previously protected backup data We are actively monitoring the situation and working toward full recovery. The current estimated resolution timeframe is within 48 hours.

CW Platform




Operational

Automate




Operational

BCDR (competency)




Operational

Cloud Backup




Operational

Cloud Migration




Operational

Cloud Services Portal




Operational

Co-Managed Backup




Operational

Co-Managed SIEM




Operational

ConnectWise Home




Operational

ConnectWise Marketplace




Operational

ConnectWise University




Operational

connectwise.com




Operational

Continuity Backup




Operational

CPQ




Operational

Customer Feedback




Operational

Customer Portal




Operational

Documentation




Operational

Help Desk Services




Operational

MDR




Operational

NOC Services




Operational

PSA




Operational

Reports and Dashboards




Operational

Risk Assessment




Operational

RMM




Operational

SaaS Backup




Operational

SaaS Security & Cloud Automation




Operational

ScreenConnect




Operational

Service Leadership Benchmark Essentials




Operational

Service Leadership Index




Operational

SIEM




Operational

SLIQ (Service Leadership)




Operational

SSO




Operational

Unified Billing




Operational

User Billing




Operational

View




Operational

WisePay




Operational

Wise-Sync




Operational

x360Cloud




Degraded Performance

x360Portal




Operational

x360Recover




Operational

x360Sync




Operational

Locations

Scheduled Maintenance

Schedule

September 28, 2026 6:00PM - 7:00PM EDT
September 28, 2026 10:00PM - 11:00PM UTC

Components

MDR

Locations

All Regions

Description

We have a scheduled maintenance period on September 28th , 2026 between 6:00 PM EST and 7:00 PM EST. During this scheduled maintenance period, there should be no disruptions to any of the services, but we would just like to make you aware of the update being made to the S1 Consoles.

Schedule

September 30, 2026 3:00AM - 5:00AM EDT
September 30, 2026 7:00AM - 9:00AM UTC

Components

x360Recover

Locations

North America

Description

We have a scheduled maintenance period September 30th between 03:00 AM and 05:00 AM. During this scheduled maintenance period, please note that x360Recover Manager (my.axcient.net) may be temporarily unavailable. Thank you for your continued partnership and patience as we release a new version of the product.
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