All Systems Operational

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Welcome to the ConnectWise status page. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

BrightGauge, a ConnectWise solution

Operational

Marketing Campaign Management

Operational

Change Approval

Operational

Chat

Operational

ConnectWise Automate

Operational

ConnectWise Command

Operational

ConnectWise Co-Managed SIEM

Operational

ScreenConnect

Operational

ConnectWise.com

Operational

ConnectWise Endpoint Policy Management

Operational

ConnectWise Help Desk Services™

Operational

ConnectWise Home

Operational

ConnectWise Identify Assessment

Operational

ConnectWise PSA™ (formerly Manage)

Operational

ConnectWise MarketPlace

Operational

ConnectWise MDR (EDR)

Operational

BCDR (competency)

Operational

ConnectWise Risk Assessment

Operational

ConnectWise RMM™

Operational

ConnectWise SaaS Backup™ (formerly Recover SaaS)

Operational

ConnectWise CPQ™ (formerly Sell)

Operational

ConnectWise SIEM

Operational

ConnectWise University

Operational

Customer Portal

Operational

ITBoost, a ConnectWise solution

Operational

SLIQ, a ConnectWise solution

Operational

SmileBack, a ConnectWise solution

Operational

SSO

Operational

Cloud Billing (formerly ConnectWise Unite)

Operational

Asio (ITS Portal)

Operational

User Billing

Operational

ConnectWise Virtual Community

Operational

ConnectWise View™

Operational

ConnectWise Continuity Backup

Operational

ConnectWise Co-Managed Backup

Operational

ConnectWise NOC Services™

Operational

Wise-Sync, a ConnectWise solution

Operational

Wise-Pay, a ConnectWise solution

Operational

Locations

Scheduled Maintenance

Schedule

December 13, 2024 10:00PM - 11:59PM EST

Components

BrightGauge, a ConnectWise solution

Locations

APAC, EMEA, North America, All Regions, Other Regions

Description

A planned downtime for BrightGauge maintenance is scheduled for Friday, December 13, 2024, from 11:30pm ET. Partners will not be able to access the application during this two-hour window. Any delayed syncs will be manually kicked off once the maintenance period is complete. We appreciate your flexibility and apologize for any inconvenience this may cause. If you have any questions or need to contact our support team during this time, please reach out at support@brightgauge.com

Schedule

December 18, 2024 10:00PM - 11:00PM EST

Components

Asio (ITS Portal)

Locations

North America

Description

A maintenance period is scheduled for December 18, 2024, from 10:00pm to 11:00pm ET. During the one-hour maintenance period, you may experience intermittent logouts, in addition to interrupted agent download functionality. All functionalities will return after the maintenance period is complete. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.

Schedule

December 20, 2024 8:00AM - 10:00AM EST

Components

Customer Portal, Asio (ITS Portal), ConnectWise NOC Services™

Locations

APAC

Description

A maintenance period is scheduled for December 20, 2024, from 8:00am to 10:00am ET. During the two-hour maintenance window, you may experience intermittent issues with the ConnectWise Asio platform, ConnectWise NOC Services, as well as the end-user (customer) portal. All functionalities will return after the maintenance period is complete, and queued tickets and alerts will be processed. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.

Schedule

December 20, 2024 9:30PM - 11:30PM EST

Components

Customer Portal, Asio (ITS Portal), ConnectWise NOC Services™

Locations

EMEA

Description

A maintenance period is scheduled for December 20, 2024, from 9:30pm to 11:30pm ET. During the two-hour maintenance window, you may experience intermittent issues with the ConnectWise Asio platform, ConnectWise NOC Services, as well as the end-user (customer) portal. All functionalities will return after the maintenance period is complete, and queued tickets and alerts will be processed. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.

Schedule

December 20, 2024 11:30PM - December 21, 2024 1:30AM EST

Components

Customer Portal, Asio (ITS Portal), ConnectWise NOC Services™

Locations

North America

Description

A maintenance period is scheduled to begin on December 20, 2024, at 11:30pm ET, ending on December 21, 2024, at 1:30am ET. During the two-hour maintenance window, you may experience intermittent issues with the ConnectWise Asio platform, ConnectWise NOC Services, as well as the end-user (customer) portal. All functionalities will return after the maintenance period is complete, and queued tickets and alerts will be processed. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.

History

Incident Status

Partial Service Disruption


Components

ScreenConnect


Locations

North America




December 11, 2024 1:51PM EST
[Investigating] We are currently investigating reports of instances down on ScreenConnect. This looks like it is isolated to a single server.

December 11, 2024 1:57PM EST
[Resolved] This has been resolved. ScreenConnect is now operating as usual.

Incident Status

Degraded Performance


Components

ConnectWise Command, ConnectWise RMM™, Asio (ITS Portal)


Locations

North America




December 11, 2024 12:23PM EST
[Investigating] We are currently investigating reports of slow loading of Devices Page on the Asio portal. We will follow up with more information soon.

December 11, 2024 12:59PM EST
[Monitoring] We have addressed the issue causing the Devices page slowness and the page is loading normally now. We will continue to monitor this and keep you updated.

December 11, 2024 1:09PM EST
[Resolved] This has been resolved. The Devices Page is now operating as usual.

Description

A brief downtime is scheduled for ConnectWise Single Sign-On (SSO) on Saturday, December 14, from 10:00pm to 11:30pm ET to perform routine maintenance. During the maintenance period, new ConnectWise SSO logins will have intermittent access, and you may not be able to access any products or services linked via ConnectWise SSO. If you are logged in prior to the maintenance window, you may not be able to access your instance, and you may experience slight service degradation. After the maintenance period is complete, please clear your browser cache and log back into the application to ensure a seamless experience. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions about this planned routine maintenance, please contact us at help@connectwise.com.


Components

SSO


Locations

APAC, EMEA, North America, All Regions, Other Regions


Schedule

December 14, 2024 10:00PM - December 14, 2024 11:30PM EST



December 11, 2024 11:53AM EST
[Update] The maintenance window scheduled for ConnectWise Single Sign-On (SSO) on Saturday, December 14, from 10:00pm to 11:30pm ET, has been canceled. For questions, please contact us at help@connectwise.com.

Incident Status

Degraded Performance


Components

ScreenConnect


Locations

North America




December 9, 2024 12:07PM EST
[Investigating] We are currently investigating reports of degraded performance for select ScreenConnect servers. We will follow up with more information soon.

December 9, 2024 12:21PM EST
[Identified] The reports of ScreenConnect server degraded performance has been identified and a resolution is in progress.

December 9, 2024 12:32PM EST
[Monitoring] The reports of ScreenConnect server degraded performance has been identified and we've implemented a fix. Services have already been restored for some partners. We'll continue to monitor progress.

December 9, 2024 12:45PM EST
[Resolved] This has been resolved. ScreenConnect is now operating as usual.

Incident Status

Degraded Performance


Components

ScreenConnect


Locations

All Regions




December 6, 2024 10:27AM EST
[Monitoring] A fix has been implemented and we are monitoring the results.

December 6, 2024 10:43AM EST
[Resolved] This has been resolved. ScreenConnect is now operating as usual.
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