All Systems Operational

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Welcome to the ConnectWise status page. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

BrightGauge, a ConnectWise solution

Operational

Marketing Campaign Management

Operational

Change Approval

Operational

Chat

Operational

ConnectWise Automate

Operational

ConnectWise Command

Operational

ConnectWise Co-Managed SIEM

Operational

ScreenConnect

Operational

ConnectWise.com

Operational

ConnectWise Endpoint Policy Management

Operational

ConnectWise Help Desk Services™

Operational

ConnectWise Home

Operational

ConnectWise Identify Assessment

Operational

ConnectWise PSA™ (formerly Manage)

Operational

ConnectWise MarketPlace

Operational

ConnectWise MDR (EDR)

Operational

BCDR (competency)

Operational

ConnectWise Risk Assessment

Operational

ConnectWise RMM™

Operational

ConnectWise SaaS Backup™ (formerly Recover SaaS)

Operational

ConnectWise CPQ™ (formerly Sell)

Operational

ConnectWise SIEM

Operational

ConnectWise University

Operational

Customer Portal

Operational

ITBoost, a ConnectWise solution

Operational

SLIQ, a ConnectWise solution

Operational

SmileBack, a ConnectWise solution

Operational

SSO

Operational

Cloud Billing (formerly ConnectWise Unite)

Operational

Asio (ITS Portal)

Operational

User Billing

Operational

ConnectWise Virtual Community

Operational

ConnectWise View™

Operational

ConnectWise Continuity Backup

Operational

ConnectWise Co-Managed Backup

Operational

ConnectWise NOC Services™

Operational

Wise-Sync, a ConnectWise solution

Operational

Wise-Pay, a ConnectWise solution

Operational

Locations

Scheduled Maintenance

Schedule

December 13, 2024 10:00PM - 11:59PM EST

Components

BrightGauge, a ConnectWise solution

Locations

APAC, EMEA, North America, All Regions, Other Regions

Description

A planned downtime for BrightGauge maintenance is scheduled for Friday, December 13, 2024, from 11:30pm ET. Partners will not be able to access the application during this two-hour window. Any delayed syncs will be manually kicked off once the maintenance period is complete. We appreciate your flexibility and apologize for any inconvenience this may cause. If you have any questions or need to contact our support team during this time, please reach out at support@brightgauge.com

Schedule

December 14, 2024 10:00PM - 11:30PM EST

Components

SSO

Locations

APAC, EMEA, North America, All Regions, Other Regions

Description

A brief downtime is scheduled for ConnectWise Single Sign-On (SSO) on Saturday, December 14, from 10:00pm to 11:30pm ET to perform routine maintenance. During the maintenance period, new ConnectWise SSO logins will have intermittent access, and you may not be able to access any products or services linked via ConnectWise SSO. If you are logged in prior to the maintenance window, you may not be able to access your instance, and you may experience slight service degradation. After the maintenance period is complete, please clear your browser cache and log back into the application to ensure a seamless experience. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions about this planned routine maintenance, please contact us at help@connectwise.com.

Schedule

December 18, 2024 10:00PM - 11:00PM EST

Components

Asio (ITS Portal)

Locations

North America

Description

A maintenance period is scheduled for December 18, 2024, from 10:00pm to 11:00pm ET. During the one-hour maintenance period, you may experience intermittent logouts, in addition to interrupted agent download functionality. All functionalities will return after the maintenance period is complete. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.

History

Incident Status

Degraded Performance


Components

ScreenConnect


Locations

All Regions




December 6, 2024 10:27AM EST
[Monitoring] A fix has been implemented and we are monitoring the results.

December 6, 2024 10:43AM EST
[Resolved] This has been resolved. ScreenConnect is now operating as usual.

Incident Status

Partial Service Disruption


Components

ScreenConnect


Locations

North America




December 4, 2024 11:58AM EST
[Investigating] We are currently investigating reports of instances on a ScreenConnect server down in our CA2 region. We will follow up with more information soon.

December 4, 2024 12:13PM EST
[Identified] Cloud Ops has identified the issue, and a resolution is in progress.

December 4, 2024 12:29PM EST
[Monitoring] A fix has been implemented and we are monitoring the results. A few, affected instances have already been restored.

December 4, 2024 12:45PM EST
[Resolved] This has been resolved. ScreenConnect Servers are now operating as usual.

Incident Status

Operational


Components

BrightGauge, a ConnectWise solution


Locations

APAC, EMEA, North America, All Regions, Other Regions




December 3, 2024 9:30PM EST
[Investigating] We have identified that, When users send reports they aren't being sent to their mailbox or showing in sent reports section. We are investigating this issue.

December 3, 2024 10:38PM EST
[Monitoring] We have identified the root cause and resolved the issue. We are monitoring the situation.

December 4, 2024 12:16AM EST
[Resolved] The issue reported with BrightGauge reports has been resolved. We will continue to monitor this. BrightGauge is now operating as usual.

Incident Status

Partial Service Disruption


Components

ConnectWise University


Locations

APAC, EMEA, North America, All Regions, Other Regions




December 1, 2024 10:27PM EST
[Investigating] We are currently investigating reports of Learning Pages on the ConnectWise University. We will follow up with more information soon.

December 2, 2024 11:44AM EST
[Resolved] This has been resolved. The University LMS is now operating as usual.

Incident Status

Operational


Components

BrightGauge, a ConnectWise solution


Locations

APAC, EMEA, North America, All Regions, Other Regions




December 1, 2024 4:26PM EST
[Investigating] We have identified that, BrightGauge scheduled reports are incorrectly being sent multiple times. We are investigating this issue.

December 2, 2024 1:13AM EST
[Identified] The issue is identified. BrightGauge team is fixing it.

December 2, 2024 1:13AM EST
[Identified] Because of the recent updates to send reports faster in parallel, some partners experienced multiple duplicate client reports being sent. The multiple duplicate reports were sent to few clients during high volume period of start of the month.

December 2, 2024 6:14AM EST
[Monitoring] The fix on issue of duplicate report delivery has been fixed. We are monitoring the report deliveries.

December 2, 2024 10:00AM EST
[Resolved] Issue is fixed and reports are working as expected.

December 2, 2024 10:10AM EST
[Resolved] Executive summary: BrightGauge scheduled reports were sent out repeatedly to the recipients. The issue was reported on Dec 1 around 3:30pm ET internally. Because of the recent updates to send reports faster in parallel, some partners experienced multiple duplicate client reports being sent. The multiple duplicate reports were sent to few clients during high volume period of start of the month. The issue is fixed to prevent it happening in future.
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