ConnectWise Product and Services Status

All Systems Operational

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Welcome to the ConnectWise status page. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

BrightGauge, a ConnectWise solution

Operational

Marketing Campaign Management

Operational

Change Approval

Operational

Chat

Operational

Cloud Billing (formerly ConnectWise Cloud Console)

Operational

ConnectWise Automate

Operational

ConnectWise Command

Operational

ConnectWise Co-Managed SIEM

Operational

ConnectWise ScreenConnect™

Operational

ConnectWise.com

Operational

ConnectWise Endpoint Policy Management

Operational

ConnectWise Help Desk Services™

Operational

ConnectWise Home

Operational

ConnectWise Identify Assessment

Operational

ConnectWise PSA™ (formerly Manage)

Operational

ConnectWise MarketPlace

Operational

ConnectWise MDR (EDR)

Operational

BCDR (competency)

Operational

ConnectWise Risk Assessment

Operational

ConnectWise RMM™

Operational

ConnectWise SaaS Backup™ (formerly Recover SaaS)

Operational

ConnectWise CPQ™ (formerly Sell)

Operational

ConnectWise SIEM

Operational

ConnectWise University

Operational

Customer Portal

Operational

ITBoost, a ConnectWise solution

Operational

SLIQ, a ConnectWise solution

Operational

SmileBack, a ConnectWise solution

Operational

SSO

Operational

Cloud Billing (formerly ConnectWise Unite)

Operational

Asio (ITS Portal)

Operational

User Billing

Operational

ConnectWise Virtual Community

Operational

ConnectWise Continuity Backup

Operational

ConnectWise Co-Managed Backup

Operational

ConnectWise NOC Services™

Operational

Wise-Sync, a ConnectWise solution

Operational

Wise-Pay, a ConnectWise solution

Operational

Locations

Scheduled Maintenance

Upcoming downtime: ConnectWise NOC Services, October 7Planned Maintenance

Schedule

October 7, 2023 1:00AM - 3:00AM EDT

Components

ConnectWise NOC Services™

Locations

EMEA

Description

Due to third-party maintenance, downtime is scheduled for ConnectWise NOC Services on Saturday, October 7, from 1:00am-3:00am ET (6:00am-8:00am BST). Please be advised that during this two-hour downtime, the ConnectWise NOC Services team will not be accessible via the Chat feature. We appreciate your patience and understanding. If you have any questions or concerns about this upcoming downtime, please contact us at help@connectwise.com.

Upcoming downtime: ConnectWise SSO and Asio, October 7Planned Maintenance

Schedule

October 7, 2023 1:30AM - 2:30AM EDT

Components

SSO, Asio (ITS Portal)

Locations

APAC, EMEA, North America, All Regions, Other Regions

Description

Please note in your calendar that there will be a downtime scheduled for ConnectWise Single Sign-On (SSO) on Saturday, October 7, from 1:30am to 2:30am ET, to perform routine maintenance. During this one-hour downtime period, new ConnectWise SSO and Asio platform logins (including non-ConnectWise SSO logins) will not work, and you will not be able to access any products or services linked via ConnectWise SSO or on Asio. If you are logged in prior to the downtime, you will continue to be able to access your instance during the downtime window, but you may experience slight service degradation. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned downtime, please contact us at help@connectwise.com.

Scheduled maintenance: Asio portal, October 14Planned Maintenance

Schedule

October 14, 2023 1:30AM - 3:30AM EDT

Components

ConnectWise Command, ConnectWise RMM™, Asio (ITS Portal)

Locations

All Regions

Description

ConnectWise will be conducting scheduled maintenance 1:30-3:30am ET on Saturday, October 14. During the two-hour maintenance window, the ConnectWise Asio portal will not be available. All functionality will return after the maintenance period is complete and any queued tickets and alerts will be processed.

Upcoming downtime: ConnectWise NOC Services, October 28Planned Maintenance

Schedule

October 28, 2023 12:00AM - 2:00AM EDT

Components

ConnectWise NOC Services™

Locations

APAC, EMEA, North America, All Regions, Other Regions

Description

Due to third-party maintenance, a downtime is scheduled for ConnectWise NOC Services on Saturday, October 28, from 12:00am-2:00am ET. Please be advised that during this two-hour downtime, the ConnectWise NOC Services team will not be accessible via the Chat feature. We appreciate your patience and understanding. If you have any questions or concerns about this upcoming downtime, please contact us at help@connectwise.com.

History

Investigating - [Product] [Description]Partial Service Disruption

Incident Status

Partial Service Disruption

Components

ConnectWise SIEM

Locations

All Regions

October 3, 2023 10:46AM EDT

[Investigating] We are currently investigating reports of issues with Office 365 logs not ingesting into ConnectWise SIEM. We will follow up with more information soon.

October 3, 2023 11:43AM EDT

[Investigating] We are continuing to investigate reports of issues with Office 365 log ingestion into ConnectWise SIEM.

October 3, 2023 12:40PM EDT

[Identified] We are investigating reports of issues with Office 365 log ingestion into ConnectWise SIEM. The cause of the issue has been identified and we are actively working on a resolution.

October 3, 2023 1:17PM EDT

[Identified] Further investigation has identified that due to the root cause of this issue, other integrations may be impacted as well.

October 3, 2023 1:51PM EDT

[Identified] We continue investigating reports of issues with integration logs ingestion with ConnectWise SIEM.

October 3, 2023 2:44PM EDT

[Identified] We are continuing to work on a resolution for reports of issues with ingesting integration longs into Connectwise SIEM.

October 3, 2023 3:47PM EDT

[Identified] We are preparing a resolution for reports of issues with integration logs ingesting into ConnectWise SIEM.

October 3, 2023 7:49PM EDT

[Identified] We are continuing to work on a resolution for reports of an issue with integration logs ingesting into ConnectWise Siem.

October 3, 2023 10:02PM EDT

[Monitoring] A fix has been implemented and we are monitoring the results.

October 4, 2023 8:57AM EDT

[Resolved] This has been resolved. ConnectWise SIEM is now operating as usual.

Investigating - Help Desk Services - Chat Channel IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

ConnectWise Help Desk Services™

Locations

APAC, EMEA, North America, All Regions, Other Regions

September 26, 2023 11:37AM EDT

[Investigating] We are currently investigating reports of Chat Channel Issues on Help Desk Services. In the meantime, please assure your customers that phone, PSA, and email are operating normally. We will follow up with more information soon.

September 26, 2023 12:05PM EDT

[Identified] The reports of delays in chat channel on Help Desk Services have been identified and we are working on implementing a fix.

September 26, 2023 2:26PM EDT

[Monitoring] A fix has been implemented and we are monitoring the results.

October 2, 2023 12:06PM EDT

[Resolved] This has been resolved. Help Desk Services is now operating as usual.

Scheduled maintenance: ConnectWise SIEM, 2023-09-27Planned Maintenance

Description

On Wednesday September 27, 2023 we will be performing maintenance on one of our ESS clusters. During this time, we recommend avoiding making the following changes within ConnectWise SIEM: *Event Notifications*: Do not update or create new Event Notifications during the maintenance window as they will not be saved. Updates to Event notification rules will not be saved during this time. *Saved Objects*: Do not update or create new saved objects during the maintenance window such as Reports/Dashboards/Visualizations/Maps/Saved Searches. Updates to any of these services will not be saved during this time. *Marketplace*: Do not update or create new collections during the maintenance window. Updates to items within a collection will not be saved. Do not install new collections during this time as new installations will not be saved. We do not anticipate any disruption to Event Notifications triggering, or the generation of alerts during this time. Normal SOC services will continue, as will report generation.

Components

ConnectWise Co-Managed SIEM

Locations

All Regions

Schedule

September 27, 2023 9:00PM - September 27, 2023 11:00PM EDT

September 28, 2023 12:33AM EDT

[Update] maintenance started 9pm est

September 28, 2023 12:34AM EDT

[Update] Maintenance finished successfully without any known issues as of 11pm EST on September 27, 2023. If there are any issues with saving collections, visualizations, maps, event notifications, or modifications to event notifications after this point, please reach out to security product support for assistance.

Investigating - ConnectWise RMM/Command to PSA ticket sync delayService Disruption

Incident Status

Service Disruption

Components

ConnectWise Command, ConnectWise Help Desk Services™, ConnectWise RMM™, ConnectWise NOC Services™

Locations

All Regions

September 27, 2023 3:34PM EDT

[Investigating] We are experiencing a possible issue with ConnectWise RMM/Command to PSA ticket sync delay. We will follow up with more information soon.

September 27, 2023 3:47PM EDT

[Monitoring] We have identified and applied the fix to resolve the sync issue for the ticket. We are continuing to monitor the system for next 15 minutes.

September 27, 2023 3:57PM EDT

[Resolved] We have confirmed that the issue is resolved. All pending tickets are successfully synced with PSA.

Investigating - ConnectWise PSA - Slowness reported on NA CloudDegraded Performance

Incident Status

Degraded Performance

Components

ConnectWise PSA™ (formerly Manage)

Locations

North America

September 27, 2023 1:45PM EDT

[Investigating] We are currently investigating reports of slow loading on ConnectWise PSA (formerly Manage) NA Cloud. We will follow up with more information soon.

September 27, 2023 2:11PM EDT

[Resolved] This has been resolved. ConnectWise PSA (formerly Manage) is now operating as usual.

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