All Systems Operational

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Welcome to the ConnectWise status page. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

BrightGauge, a ConnectWise solution

Operational

Marketing Campaign Management

Operational

Change Approval

Operational

Chat

Operational

ConnectWise Automate

Operational

ConnectWise Command

Operational

ConnectWise Co-Managed SIEM

Operational

ScreenConnect

Operational

ConnectWise.com

Operational

ConnectWise Endpoint Policy Management

Operational

ConnectWise Help Desk Services™

Operational

ConnectWise Home

Operational

ConnectWise Identify Assessment

Operational

ConnectWise PSA™ (formerly Manage)

Operational

ConnectWise MarketPlace

Operational

ConnectWise MDR (EDR)

Operational

BCDR (competency)

Operational

ConnectWise Risk Assessment

Operational

ConnectWise RMM™

Operational

ConnectWise SaaS Backup™ (formerly Recover SaaS)

Operational

ConnectWise CPQ™ (formerly Sell)

Operational

ConnectWise SIEM

Operational

ConnectWise University

Operational

Customer Portal

Operational

ITBoost, a ConnectWise solution

Operational

SLIQ, a ConnectWise solution

Operational

SmileBack, a ConnectWise solution

Operational

SSO

Operational

Cloud Billing (formerly ConnectWise Unite)

Operational

Asio (ITS Portal)

Operational

User Billing

Operational

ConnectWise Virtual Community

Operational

ConnectWise View™

Operational

ConnectWise Continuity Backup

Operational

ConnectWise Co-Managed Backup

Operational

ConnectWise NOC Services™

Operational

Wise-Sync, a ConnectWise solution

Operational

Wise-Pay, a ConnectWise solution

Operational

Locations

Scheduled Maintenance

Schedule

June 11, 2025 9:00AM - June 16, 2025 6:00AM EDT

Components

ScreenConnect

Locations

APAC, EMEA, North America

Description

We are deploying a new build for ScreenConnect Cloud instances this week. ScreenConnect Cloud may experience some performance degradation during this time. Thank you for your continued partnership and patience as we perform updates. If you are experiencing an interruption in service lasting 30 minutes or longer, please visit www.connectwise.com/chat.

Schedule

July 6, 2025 5:00AM - 9:00AM EDT

Components

ConnectWise MDR (EDR)

Locations

APAC, EMEA, North America, All Regions, Other Regions

Description

Please note that a maintenance period is scheduled for ConnectWise MDR with SentinelOne on Sunday, July 6, from 5:00am to 9:00am ET. During the four-hour maintenance window, ConnectWise MDR with SentinelOne consoles will be upgraded to version Unity S-25.1.21. Linux agent 25.1 SP1 will also be released during this time. This Linux agent contains a security update and we strongly recommend Linux users update to this version. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us securitypartnersupport@connectwise.com.

History

Incident Status

Partial Service Disruption


Components

BrightGauge, a ConnectWise solution


Locations

APAC, EMEA, North America, All Regions, Other Regions




July 1, 2025 6:24AM EDT
[Investigating] We are currently investigating BrightGauge scheduled reports not working. We will follow up with more information soon.

July 1, 2025 7:54AM EDT
[Monitoring] BrightGauge reports not sending has been restored. We are monitoring it.

July 1, 2025 10:05AM EDT
[Resolved] This has been resolved. BrightGauge reports is now operating as usual. The issue was due to an intermittent connection problem during server upgrades. The failed reports during the affected time frame will be sent automatically.

Incident Status

Partial Service Disruption


Components

ConnectWise Help Desk Services™, ConnectWise NOC Services™


Locations

All Regions




June 30, 2025 2:49PM EDT
[Identified] Our team is actively working to resolve the issue affecting Help Desk Services and NOC Services Chat. We’ve made progress in addressing the problem impacting text functionality and are currently developing a fix. We will share further updates as more information becomes available.

June 30, 2025 10:16PM EDT
[Monitoring] Our engineering team has confirmed that the issue has now been mitigated for Chat and all services should be running normally.

July 1, 2025 8:04AM EDT
[Resolved] Our team has successfully implemented a fix for the issue that impacted Help Desk Services and NOC Services Chat. All systems are now fully operational, and we have observed stable performance since mitigation. We will continue to monitor to ensure ongoing stability.

Incident Status

Partial Service Disruption


Components

Asio (ITS Portal)


Locations

APAC, North America




July 1, 2025 2:28AM EDT
[Investigating] We are experiencing a possible issue with Quotes that appears to be causing Error on opening quotes on Asio. We will follow up with more information soon.

July 1, 2025 3:50AM EDT
[Resolved] This has been resolved. Quotes can now be accessed without error .
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