Active Incident and Maintenance

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WisePay/WiseSync Issue with XeroPartial Service Disruption

Incident Status

Partial Service Disruption

Components

WisePay, Wise-Sync

Locations

All Regions



October 12, 2026 6:49AM EDT
October 12, 2026 10:49AM UTC
INVESTIGATING

We are currently investigating reports of WisePay/WiseSync connectivity issue with Xero. We will follow up with more information soon.

October 12, 2026 10:46AM EDT
October 12, 2026 2:46PM UTC
IDENTIFIED

We have identified the issue regarding WisePay/WiseSync connectivity issue with Xero. We will follow up with more information soon.

October 13, 2026 1:32AM EDT
October 13, 2026 5:32AM UTC
MONITORING

Xero has advised that the issue is currently resolved; however, their investigation is ongoing and additional service disruptions may occur. We are continuing to monitor the situation and will provide updates as they become available. To restore your connection, you may need to reconnect Xero: WisePay users: Go to Configure > Accounting Connections and select Verify Access to reconnect Xero. WiseSync users: Go to the Edit Company screen and select Connect to Xero to reconnect. We apologize for any inconvenience this may have caused and appreciate your patience while we work with Xero to resolve the issue.

Description

Planning a maintenance in x360Sync EU.

Components

x360Recover

Locations

EMEA

Schedule

October 14, 2026 4:00PM - 6:00PM EDT
October 14, 2026 8:00PM - 10:00PM UTC



October 14, 2026 4:00PM EDT
October 14, 2026 8:00PM UTC
UPDATE

Scheduled maintenance is starting.

CW Platform




Operational

Automate




Operational

BCDR (competency)




Operational

Cloud Backup




Operational

Cloud Migration




Operational

Cloud Services Portal




Operational

Co-Managed Backup




Operational

Co-Managed SIEM




Operational

ConnectWise Home




Operational

ConnectWise Marketplace




Operational

ConnectWise University




Operational

connectwise.com




Operational

Continuity Backup




Operational

CPQ




Operational

Customer Feedback




Operational

Customer Portal




Operational

Documentation




Operational

Help Desk Services




Operational

MDR




Operational

NOC Services




Operational

PSA




Operational

Reports and Dashboards




Operational

Risk Assessment




Operational

RMM




Operational

SaaS Backup




Operational

SaaS Security & Cloud Automation




Operational

ScreenConnect




Operational

Service Leadership Benchmark Essentials




Operational

Service Leadership Index




Operational

SIEM




Operational

SLIQ (Service Leadership)




Operational

SSO




Operational

Unified Billing




Operational

User Billing




Operational

View




Operational

WisePay




Partial Service Disruption

Wise-Sync




Partial Service Disruption

x360Cloud




Operational

x360Portal




Operational

x360Recover




Planned Maintenance

x360Sync




Operational

Locations

Scheduled Maintenance

Schedule

September 28, 2026 6:00PM - 7:00PM EDT
September 28, 2026 10:00PM - 11:00PM UTC

Components

MDR

Locations

All Regions

Description

We have a scheduled maintenance period on September 28th , 2026 between 6:00 PM EST and 7:00 PM EST. During this scheduled maintenance period, there should be no disruptions to any of the services, but we would just like to make you aware of the update being made to the S1 Consoles.

Schedule

October 15, 2026 2:00AM - 4:00AM EDT
October 15, 2026 6:00AM - 8:00AM UTC

Components

x360Sync

Locations

North America

Description

Will do maintenance on x360Sync.

Schedule

October 21, 2026 1:00AM - 5:00AM EDT
October 21, 2026 5:00AM - 9:00AM UTC

Components

x360Recover

Locations

All Regions

Description

Notice to Partners: ConnectWise will be deploying an update to x360Recover Virtual Office early Wednesday morning, October 21, 2026. Deployment will occur between 1AM and 5AM EDT. Virtual Office instances and Virtual Machines that are running will not be impacted, but x360Recover Partners (Replibit, BRC) may not be able to start a new Virtual Office while deployment is taking place.
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