Active Incident

Updated a few seconds ago

Welcome to the ConnectWise status page. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

Incident Status

Partial Service Disruption

Components

x360Sync

Locations

North America



November 12, 2026 2:28PM EST
November 12, 2026 7:28PM UTC
IDENTIFIED

The reports of 500 errors and other issues with syncedtool.com web portal have been noted we are awaiting third party vendor resolution.

Incident Status

Operational

Components

PSA

Locations

APAC, EMEA, North America, All Regions, Other Regions



November 12, 2026 1:50PM EST
November 12, 2026 6:50PM UTC
MONITORING

Microsoft is currently having an incident with their Microsoft 365 users unable to connect to their mailbox. This issue can impact Email Connector and Calendar Sync as we are seeing errors for partners. For More information, please review Microsoft Website at https://status.cloud.microsoft/ for more information on what is happening next. This issue is also effecting our Support Email Connectors. If you would like to get in touch with us, please use ConnectWise.com/chat.

Incident Status

Degraded Performance

Components

x360Sync

Locations

All Regions



November 9, 2026 12:25PM EST
November 9, 2026 5:25PM UTC
IDENTIFIED

We have identified the issue and are working to implement resolution.

November 5, 2026 12:16PM EST
November 5, 2026 5:16PM UTC
INVESTIGATING

We are currently investigating reports of agents disconnecting from x360Sync hosted cloud. We will follow up with more information soon.
x360 Recover File Browser DegredationPartial Service Disruption

Incident Status

Partial Service Disruption

Components

x360Recover

Locations

All Regions



November 9, 2026 6:34PM EST
November 9, 2026 11:34PM UTC
MONITORING

The File and Folder browsing and download functionality within the x360Recover Vault interface was temporarily taken offline. We have completed the transition of the File and Folder Recovery experience to x360Recover Manager as part of our ongoing efforts to consolidate recovery workflows and other user experiences to x360Recover Manager. As of x360Recover v17.8.1, File and Folder Mount and Browse capability is no longer available on Axcient Vaults. Partners can now use the Recovery Wizard in x360Recover Manager to browse and download files and folders. Learn more on using Recovery Wizard here: https://docs.connectwise.com/x360Recover/Recover_with_x360Recover/File_and_Folder_Browsing_in_x360Recover_Manager

October 30, 2026 3:00PM EDT
October 30, 2026 7:00PM UTC
IDENTIFIED

The File Browser feature in x360Recover Vaults remains temporarily offline. ConnectWise engineers are aware of the issue with the x360Recover Vault File Browser and continue working to restore the service. Please continue to use RMC / Recover manager to recover files: docs.connectwise.com/x360Recover/Recover_with_x360Recover/File_and_Folder_Browsing_in_x360Recover_Manager Additional information will be provided as it becomes available. We appreciate your patience as we continue to work towards a solution.

October 29, 2026 8:59PM EDT
October 30, 2026 12:59AM UTC
IDENTIFIED

The File Browser feature in x360Recover Vaults is temporarily offline. ConnectWise is aware of the issue with the x360Recover Vault File Browser and are working to restore the service. Until then, please use RMC / Recover manager to recover files - https://docs.connectwise.com/x360Recover/Recover_with_x360Recover/File_and_Folder_Browsing_in_x360Recover_Manager

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