Active Incident

Updated a few seconds ago

Welcome to the ConnectWise status page. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

Incident Status

Operational

Components

Automate

Locations

APAC, EMEA, North America, All Regions, Other Regions



February 13, 2026 10:44AM EST
February 13, 2026 3:44PM UTC
INVESTIGATING

We are currently investigating reports of issues with the Automate 2026.1 Patch and Windows Control Center installer.

February 13, 2026 12:11PM EST
February 13, 2026 5:11PM UTC
MONITORING

We are currently investigating an issue where version 2026.1.15 of the Automate Patch and Windows Controller Center installers is being incorrectly flagged by a security tool. As a result, downloads or installations of these components may be blocked in some environments. Our team is actively working with the appropriate parties to resolve the detection. At this time, the impact appears limited to new installations of the affected components; existing installations are not impacted. We will provide additional updates as more information becomes available.

Asio (ITS Portal)

Operational

Automate

Operational

BCDR (competency)

Operational

Cloud Backup

Operational

Cloud Migration

Operational

Cloud Services Portal

Operational

Co-Managed Backup

Operational

Co-Managed SIEM

Operational

ConnectWise Home

Operational

ConnectWise Marketplace

Operational

ConnectWise University

Operational

connectwise.com

Operational

Continuity Backup

Operational

CPQ

Operational

Customer Feedback

Operational

Customer Portal

Operational

Documentation

Operational

Help Desk Services

Operational

MDR

Operational

NOC Services

Operational

PSA

Operational

Reports and Dashboards

Operational

Risk Assessment

Operational

RMM

Operational

SaaS Backup

Operational

SaaS Security & Cloud Automation

Operational

ScreenConnect

Operational

Service Leadership Benchmark Essentials

Operational

Service Leadership Index

Operational

SIEM

Operational

SLIQ (Service Leadership)

Operational

SSO

Operational

Unified Billing

Operational

User Billing

Operational

View

Operational

WisePay

Operational

Wise-Sync

Operational

x360Cloud

Operational

x360Portal

Operational

x360Recover

Operational

x360Sync

Operational

Locations

Scheduled Maintenance

Schedule

February 20, 2026 8:00AM - 11:00AM EST
February 20, 2026 1:00PM - 4:00PM UTC

Components

Asio (ITS Portal), Customer Portal, NOC Services

Locations

APAC

Description

A maintenance period is scheduled for February 20, 2026, from 8:00am to 11:00am ET (1:00pm to 4:00pm UTC). During the three-hour maintenance window, you may experience intermittent issues with the ConnectWise Asio platform, ConnectWise NOC Services, as well as the end-user (customer) portal. All functionalities will return after the maintenance period is complete, and queued tickets and alerts will be processed. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.

Schedule

February 20, 2026 9:00PM - February 21, 2026 12:00AM EST
February 21, 2026 2:00AM - February 21, 2026 5:00AM UTC

Components

Asio (ITS Portal), Customer Portal, NOC Services

Locations

EMEA

Description

A maintenance period is scheduled for to begin on February 20, 2026, at 9:00pm ET, ending on February 21, 2026, at 12:00am ET (2:00 am to 5:00am UTC). During the three-hour maintenance window, you may experience intermittent issues with the ConnectWise Asio platform, ConnectWise NOC Services, as well as the end-user (customer) portal. All functionalities will return after the maintenance period is complete, and queued tickets and alerts will be processed. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.

Schedule

February 20, 2026 11:30PM - February 21, 2026 2:30AM EST
February 21, 2026 4:30AM - February 21, 2026 7:30AM UTC

Components

Asio (ITS Portal), Customer Portal, NOC Services

Locations

North America

Description

A maintenance period is scheduled to begin on February 20, 2026, at 11:30pm ET, ending on February 21, 2026, at 2:30am ET (4:30am to 7:30am UTC). During the three-hour maintenance window, you may experience intermittent issues with the ConnectWise Asio platform, ConnectWise NOC Services, as well as the end-user (customer) portal. All functionalities will return after the maintenance period is complete, and queued tickets and alerts will be processed. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.

History

Description

We would like to inform you of a planned maintenance window for Documentation (ITBoost) scheduled on Friday, February 13, 2026, starting at 09:30 PM ET. During this time, the application will be unavailable for approximately six hours (6 hrs.) Any delayed syncs will be manually kicked off once the maintenance period is complete. We appreciate your understanding and flexibility. If you have any questions or need assistance during this time, please contact our support team at support@itboost.com. Thank you for your continued partnership.


Components

Documentation


Locations

APAC, EMEA, North America, All Regions, Other Regions


Schedule

February 13, 2026 9:30PM - February 14, 2026 3:30AM EST
February 14, 2026 2:30AM - February 14, 2026 8:30AM UTC



February 13, 2026 9:30PM EST
February 14, 2026 2:30AM UTC
UPDATE

Documentation (ITBoost) maintenance window has started. Partners will not be able to access the application during the below window. We appreciate your flexibility and apologize for any inconvenience this may cause. If you have any questions or need to contact our support team during this time, please reach out at support@itboost.com

February 14, 2026 3:30AM EST
February 14, 2026 8:30AM UTC
UPDATE

Documentation (ITBoost) maintenance has completed.. Partners will now be able to access the application. We appreciate your flexibility and apologize for any inconvenience this may cause. If you have any questions or need to contact our support team during this time, please reach out at support@itboost.com

Incident Status

Operational


Components

Asio (ITS Portal), NOC Services, PSA


Locations

North America




February 12, 2026 3:19PM EST
February 12, 2026 8:19PM UTC
INVESTIGATING

We are currently investigating reports of delays in syncing NOC tickets to PSA for NA partners. We will follow up with more information soon.

February 12, 2026 3:24PM EST
February 12, 2026 8:24PM UTC
INVESTIGATING

We are currently investigating reports of delays in syncing NOC tickets to PSA for NA partners. We will follow up with more information soon.

February 12, 2026 4:22PM EST
February 12, 2026 9:22PM UTC
IDENTIFIED

The root cause of the issue has been identified, and we are busy working on a fix. We will update again when the fix is ready and deployed.

February 12, 2026 9:13PM EST
February 13, 2026 2:13AM UTC
RESOLVED

The fix has been deployed and the service has returned to normal operation.

Incident Status

Degraded Performance


Components

PSA


Locations

North America




February 9, 2026 11:49AM EST
February 9, 2026 4:49PM UTC
INVESTIGATING

We are currently investigating reports of PSA Performance latency on PSA Cloud for NA partners. We will follow up with more information soon.

February 9, 2026 12:44PM EST
February 9, 2026 5:44PM UTC
MONITORING

The reports of PSA Cloud latency for NA partners has been identified and a resolution is in progress.

February 9, 2026 1:04PM EST
February 9, 2026 6:04PM UTC
RESOLVED

This has been resolved. PSA Cloud for NA partners is now operating as usual.

February 9, 2026 1:04PM EST
February 9, 2026 6:04PM UTC
RESOLVED

RCA: On February 9, 2026, between approximately 9:00 AM and 12:40 PM EST, you may have experienced intermittent login failures, slow system performance, or temporary service unavailability. The disruption was caused by an unexpected surge in database connection activity that overwhelmed our login infrastructure. This resulted in elevated latency and, at peak impact, service interruptions. Our team responded immediately by increasing system capacity, optimizing database performance, and stabilizing affected application servers. Full service was restored by 12:40 PM EST, and all systems are currently operating normally. To prevent this from happening again, we are implementing the following improvements: -We have increased capacity to solve the immediate need -We are reviewing connection management and load distribution options to further improve efficiency

February 12, 2026 4:46AM EST
February 12, 2026 9:46AM UTC
RESOLVED

RCA: On February 9, 2026, between approximately 9:00 AM and 12:40 PM EST, you may have experienced intermittent login failures, slow system performance, or temporary service unavailability. The disruption was caused by an unexpected surge in database connection activity that overwhelmed our login infrastructure. This resulted in elevated latency and, at peak impact, service interruptions. Our team responded immediately by increasing system capacity, optimizing database performance, and stabilizing affected application servers. Full service was restored by 12:40 PM EST, and all systems are currently operating normally. To prevent this from happening again, we are implementing the following improvements: -We have increased capacity to solve the immediate need -We are reviewing connection management and load distribution options to further improve efficiency
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