Active Incident and Maintenance

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Welcome to the ConnectWise status page. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

Incident Status

Degraded Performance

Components

x360Cloud

Locations

North America



September 24, 2026 12:03PM EDT
September 24, 2026 4:03PM UTC
MONITORING

We are currently experiencing performance degradation affecting Microsoft 365 Archive Mailbox backups following our transition to a new Microsoft 365 API and a related one-time backend data reconciliation process.  Although the degradation is specific to Archive Mailbox processing, it has increased workload across the affected environment and may impact backup performance for other Microsoft 365 and Google Workspace services. As a result, some client organizations may see backup status reported as "In Progress" for longer than expected.  Our engineering teams are actively mitigating the impact by adding additional processing resources within the datacenter to accelerate Archive Mailbox processing and restore normal backup performance. What is impacted: - Backup processing and status reporting for Microsoft 365 and Google Workspace workloads - Some backups may remain in an "In Progress" state for upcoming 48 hours What is not impacted: - x360Cloud web application accessibility - Data restore functionality, including restores of Archive Mailbox data - Previously protected backup data We are actively monitoring the situation and working toward full recovery. The current estimated resolution timeframe is within 48 hours.

Description

We have a scheduled maintenance period September 24, 2026 between 8:00PM EST and 10:00PM EST. During this scheduled maintenance period, please note that Automate trial and instance provisioning may not be available. Thank you for your continued partnership and patience. We will provide and update once the maintenance is complete.

Components

Automate

Locations

APAC, EMEA, North America, All Regions, Other Regions

Schedule

September 24, 2026 8:00PM - 10:00PM EDT
September 25, 2026 12:00AM - 2:00AM UTC



September 24, 2026 8:01PM EDT
September 25, 2026 12:01AM UTC
UPDATE

Maintenance for Automate Trial Provisioning has started. As a reminder, during this maintenance period, the Automate trial instances may not provision. Thank you for your patience. We will provide an update once maintenance is complete.

CW Platform




Operational

Automate




Planned Maintenance

BCDR (competency)




Operational

Cloud Backup




Operational

Cloud Migration




Operational

Cloud Services Portal




Operational

Co-Managed Backup




Operational

Co-Managed SIEM




Operational

ConnectWise Home




Operational

ConnectWise Marketplace




Operational

ConnectWise University




Operational

connectwise.com




Operational

Continuity Backup




Operational

CPQ




Operational

Customer Feedback




Operational

Customer Portal




Operational

Documentation




Operational

Help Desk Services




Operational

MDR




Operational

NOC Services




Operational

PSA




Operational

Reports and Dashboards




Operational

Risk Assessment




Operational

RMM




Operational

SaaS Backup




Operational

SaaS Security & Cloud Automation




Operational

ScreenConnect




Operational

Service Leadership Benchmark Essentials




Operational

Service Leadership Index




Operational

SIEM




Operational

SLIQ (Service Leadership)




Operational

SSO




Operational

Unified Billing




Operational

User Billing




Operational

View




Operational

WisePay




Operational

Wise-Sync




Operational

x360Cloud




Degraded Performance

x360Portal




Operational

x360Recover




Operational

x360Sync




Operational

Locations

Scheduled Maintenance

Schedule

September 24, 2026 8:00PM - 9:00PM EDT
September 25, 2026 12:00AM - 1:00AM UTC

Components

x360Recover

Locations

North America

Description

We have a scheduled maintenance period on September 24, 2026 between 8:00 PM and 9:00 PM (Eastern Time). During this scheduled maintenance period, please note that some partners may experience intermittent access to Virtual Office VMs in the Canada region, and active Virtual Office sessions may be briefly interrupted. No data will be lost as a result of this maintenance. Thank you for your continued partnership and patience as we perform infrastructure upgrades to improve platform stability and performance.
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