All Systems Operational

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Welcome to the ConnectWise status page. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

BrightGauge, a ConnectWise solution

Operational

Marketing Campaign Management

Operational

Change Approval

Operational

Chat

Operational

Cloud Billing (formerly ConnectWise Cloud Console)

Operational

ConnectWise Automate

Operational

ConnectWise Command

Operational

ConnectWise Co-Managed SIEM

Operational

ConnectWise Control

Operational

ConnectWise.com

Operational

ConnectWise Endpoint Policy Management

Operational

ConnectWise Help Desk Services™

Operational

ConnectWise Home

Operational

ConnectWise Identify Assessment

Operational

ConnectWise PSA™ (formerly Manage)

Operational

ConnectWise MarketPlace

Operational

ConnectWise MDR (EDR)

Operational

BCDR (competency)

Operational

ConnectWise Risk Assessment

Operational

ConnectWise RMM™

Operational

ConnectWise SaaS Backup™ (formerly Recover SaaS)

Operational

ConnectWise CPQ™ (formerly Sell)

Operational

ConnectWise SIEM

Operational

ConnectWise University

Operational

Customer Portal

Operational

ITBoost, a ConnectWise solution

Operational

SLIQ, a ConnectWise solution

Operational

SmileBack, a ConnectWise solution

Operational

SSO

Operational

Cloud Billing (formerly ConnectWise Unite)

Operational

Asio (ITS Portal)

Operational

User Billing

Operational

ConnectWise Virtual Community

Operational

ConnectWise Continuity Backup

Operational

ConnectWise Co-Managed Backup

Operational

ConnectWise NOC Services™

Operational

Locations

Scheduled Maintenance

Planned downtime: BrightGauge, April 7Planned Maintenance

Schedule

April 7, 2023 9:30PM - 11:30PM EDT

Components

BrightGauge, a ConnectWise solution

Locations

APAC, EMEA, North America, All Regions, Other Regions

Description

A planned downtime for BrightGauge maintenance is scheduled for Friday, April 7, 2023, from 9:30-11:30pm ET. Partners will not be able to access the application during this two-hour window. Any delayed syncs will be manually kicked off once the maintenance period is complete. We appreciate your flexibility and apologize for any inconvenience this may cause. If you have any questions or need to contact our support team during this time, please reach out at support@brightgauge.com

History

Investigating - [ConnectWise RMM/Command] [Remote access for mac endpoints from ASIO portal]Partial Service Disruption

Incident Status

Partial Service Disruption


Components

ConnectWise Command, ConnectWise RMM™


Locations

All Regions



March 29, 2023 4:30PM EDT
[Identified] We are experiencing a possible issue with ConnectWise Control is not accessible for ConnectWise RMM/Command mac agents from the ASIO portal. Workaround: Users can directly take access to the mac endpoint from the ConnectWise Control portal. Our Development team is currently working on a fix and will follow up with more information soon.

March 30, 2023 1:08PM EDT
[Resolved] A fix has been implemented and is getting rolled out across all mac Endpoints.
Scheduled maintenance: training.continuum.net, 3/27/23Planned Maintenance

Description

We have a scheduled maintenance period 3/27/23 between 6:00 PM and 6:15 PM EDT. During this scheduled maintenance period, please note that documentation on training.continuum.net will be unavailable as we work with our vendor to update the website backend. This will not affect other ConnectWise University sites (university.connectwise.com or docs.connectwise.com). Thank you for your continued partnership and patience.


Components

ConnectWise University


Locations

All Regions


Schedule

March 27, 2023 6:00PM - March 27, 2023 6:15PM EDT


March 27, 2023 6:01PM EDT
[Update] Maintenance for training.continuum.net has started. As a reminder, during this maintenance period, training.continuum.net will be unavailable. This will not affect any other ConnectWise University websites. Thank you for your patience. We will provide an update once maintenance is complete.

March 27, 2023 6:06PM EDT
[Update] Maintenance for training.continuum.net is now complete. All systems are operational.
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