Active Incident

Updated a few seconds ago

Welcome to the ConnectWise status page. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

Incident Status

Degraded Performance

Components

ScreenConnect

Locations

All Regions



June 1, 2026 7:07AM EDT
June 1, 2026 11:07AM UTC
INVESTIGATING

We are investigating reports of negotiating message and unable to connect to devices for ScreenConnect cloud instances. Cloud Ops team is investigating.

June 1, 2026 11:42AM EDT
June 1, 2026 3:42PM UTC
MONITORING

The reports of ScreenConnect "host page timeouts" have been identified and a resolution is in progress.

Incident Status

Operational

Components

ScreenConnect

Locations

All Regions



May 28, 2026 5:57PM EDT
May 28, 2026 9:57PM UTC
MONITORING

A recent update to the ScreenConnect and RMM integration may prevent you from joining sessions. If you're seeing a spinning icon on the Devices page, here's how to fix it: Clear your browser cache and cookies for control.itsupport247.net, then log back into ConnectWise RMM.

Incident Status

Partial Service Disruption

Components

x360Recover

Locations

North America



May 26, 2026 5:21PM EDT
May 26, 2026 9:21PM UTC
IDENTIFIED

We are currently investigating reports of intermittent access or delays affecting backup storage in our Salt Lake City data center. We will follow up with more information soon.

Asio (ITS Portal)

Operational

Automate

Operational

BCDR (competency)

Operational

Cloud Backup

Operational

Cloud Migration

Operational

Cloud Services Portal

Operational

Co-Managed Backup

Operational

Co-Managed SIEM

Operational

ConnectWise Home

Operational

ConnectWise Marketplace

Operational

ConnectWise University

Operational

connectwise.com

Operational

Continuity Backup

Operational

CPQ

Operational

Customer Feedback

Operational

Customer Portal

Operational

Documentation

Operational

Help Desk Services

Operational

MDR

Operational

NOC Services

Operational

PSA

Operational

Reports and Dashboards

Operational

Risk Assessment

Operational

RMM

Operational

SaaS Backup

Operational

SaaS Security & Cloud Automation

Operational

ScreenConnect

Degraded Performance

Service Leadership Benchmark Essentials

Operational

Service Leadership Index

Operational

SIEM

Operational

SLIQ (Service Leadership)

Operational

SSO

Operational

Unified Billing

Operational

User Billing

Operational

View

Operational

WisePay

Operational

Wise-Sync

Operational

x360Cloud

Operational

x360Portal

Operational

x360Recover

Operational

x360Sync

Operational

Locations

Scheduled Maintenance

Schedule

April 22, 2026 3:00AM - 6:00AM EDT
April 22, 2026 7:00AM - 10:00AM UTC

Components

Cloud Services Portal

Locations

APAC, EMEA

Description

We have a scheduled maintenance period 4/22/26 between 3 AM EST and 6 AM EST. During this scheduled maintenance period, please be aware that ScreenConnect users might experience temporary disruption to their instance and to the Cloud portal during this time. Thank you for your continued partnership.

Schedule

May 7, 2026 4:00PM - 5:00PM EDT
May 7, 2026 8:00PM - 9:00PM UTC

Components

x360Cloud

Locations

North America

Description

We have a scheduled maintenance period 05/07/2026 between 4:00 PM and 5:00 PM. Thank you for your continued partnership and patience. This maintenance will not impact backup and recovery functions. All functionalities will remain available throughout the maintenance period.
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