Active Incident

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Welcome to the ConnectWise status page. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

Incident Status

Service Disruption

Components

WisePay

Locations

All Regions



February 23, 2026 8:43PM EST
February 24, 2026 1:43AM UTC
INVESTIGATING

We are currently investigating an issue with WisePay. Prepayments are temporarily unavailable. We will share an update as soon as more information is available.

Asio (ITS Portal)

Operational

Automate

Operational

BCDR (competency)

Operational

Cloud Backup

Operational

Cloud Migration

Operational

Cloud Services Portal

Operational

Co-Managed Backup

Operational

Co-Managed SIEM

Operational

ConnectWise Home

Operational

ConnectWise Marketplace

Operational

ConnectWise University

Operational

connectwise.com

Operational

Continuity Backup

Operational

CPQ

Operational

Customer Feedback

Operational

Customer Portal

Operational

Documentation

Operational

Help Desk Services

Operational

MDR

Operational

NOC Services

Operational

PSA

Operational

Reports and Dashboards

Operational

Risk Assessment

Operational

RMM

Operational

SaaS Backup

Operational

SaaS Security & Cloud Automation

Operational

ScreenConnect

Operational

Service Leadership Benchmark Essentials

Operational

Service Leadership Index

Operational

SIEM

Operational

SLIQ (Service Leadership)

Operational

SSO

Operational

Unified Billing

Operational

User Billing

Operational

View

Operational

WisePay

Service Disruption

Wise-Sync

Operational

x360Cloud

Operational

x360Portal

Operational

x360Recover

Operational

x360Sync

Operational

Locations

Scheduled Maintenance

Schedule

February 20, 2026 2:00AM - 4:00AM EST
February 20, 2026 7:00AM - 9:00AM UTC

Components

ScreenConnect

Locations

All Regions

Description

We will be performing scheduled maintenance on Friday, February 20th, 2026, from 2:00 AM to 4:00 AM EST. During this period, On-Premise purchase and renewal pages may be temporarily unavailable

Schedule

February 20, 2026 8:00AM - 11:00AM EST
February 20, 2026 1:00PM - 4:00PM UTC

Components

Asio (ITS Portal), Customer Portal, NOC Services

Locations

APAC

Description

A maintenance period is scheduled for February 20, 2026, from 8:00am to 11:00am ET (1:00pm to 4:00pm UTC). During the three-hour maintenance window, you may experience intermittent issues with the ConnectWise Asio platform, ConnectWise NOC Services, as well as the end-user (customer) portal. All functionalities will return after the maintenance period is complete, and queued tickets and alerts will be processed. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.

Schedule

February 20, 2026 9:00PM - February 21, 2026 12:00AM EST
February 21, 2026 2:00AM - February 21, 2026 5:00AM UTC

Components

Asio (ITS Portal), Customer Portal, NOC Services

Locations

EMEA

Description

A maintenance period is scheduled for to begin on February 20, 2026, at 9:00pm ET, ending on February 21, 2026, at 12:00am ET (2:00 am to 5:00am UTC). During the three-hour maintenance window, you may experience intermittent issues with the ConnectWise Asio platform, ConnectWise NOC Services, as well as the end-user (customer) portal. All functionalities will return after the maintenance period is complete, and queued tickets and alerts will be processed. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.

Schedule

February 20, 2026 11:30PM - February 21, 2026 2:30AM EST
February 21, 2026 4:30AM - February 21, 2026 7:30AM UTC

Components

Asio (ITS Portal), Customer Portal, NOC Services

Locations

North America

Description

A maintenance period is scheduled to begin on February 20, 2026, at 11:30pm ET, ending on February 21, 2026, at 2:30am ET (4:30am to 7:30am UTC). During the three-hour maintenance window, you may experience intermittent issues with the ConnectWise Asio platform, ConnectWise NOC Services, as well as the end-user (customer) portal. All functionalities will return after the maintenance period is complete, and queued tickets and alerts will be processed. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.

Schedule

February 27, 2026 7:00AM - 11:00AM EST
February 27, 2026 12:00PM - 4:00PM UTC

Components

Documentation

Locations

APAC

Description

We would like to inform you of a planned maintenance window in Australia region for Documentation (ITBoost) scheduled on Friday, February 27, 2026, starting at 7:00 AM ET (10:00 PM AEST). During this time, the application will be unavailable for approximately six hours (6 hrs.) Any delayed syncs will be manually kicked off once the maintenance period is complete. We appreciate your understanding and flexibility. If you have any questions or need assistance during this time, please contact our support team at support@itboost.com. Thank you for your continued partnership.

Schedule

February 27, 2026 9:30PM - February 28, 2026 9:30PM EST
February 28, 2026 2:30AM - March 1, 2026 2:30AM UTC

Components

Documentation

Locations

EMEA

Description

We would like to inform you of a planned maintenance window in Europe region for Documentation (ITBoost) scheduled on Saturday, February 27, 2026, starting at 9.30 PM ET (3:30 AM CEST, February 28) . During this time, the application will be unavailable for approximately twenty-four hours (24 hrs.) Any delayed syncs will be manually kicked off once the maintenance period is complete. We appreciate your understanding and flexibility. If you have any questions or need assistance during this time, please contact our support team at support@itboost.com. Thank you for your continued partnership.

Schedule

February 28, 2026 9:30PM - March 1, 2026 9:30PM EST
March 1, 2026 2:30AM - March 2, 2026 2:30AM UTC

Components

Documentation

Locations

North America

Description

We would like to inform you of a planned maintenance window in NA region for Documentation (ITBoost) scheduled on Saturday, February 28, 2026, starting at 09:30 PM ET. During this time, the application will be unavailable for approximately twenty four hours (24 hrs.) Any delayed syncs will be manually kicked off once the maintenance period is complete. We appreciate your understanding and flexibility. If you have any questions or need assistance during this time, please contact our support team at support@itboost.com. Thank you for your continued partnership.

Schedule

March 4, 2026 4:00AM - 8:00AM EST
March 4, 2026 9:00AM - 1:00PM UTC

Components

x360Recover

Locations

All Regions

Description

Notice to Partners: ConnectWise will be deploying an update to x360Recover Virtual Office early Wednesday morning, Mar 4, 2026. Deployment will occur between 4AM and 8AM EST. Virtual Office instances and Virtual Machines that are running will not be impacted, but x360Recover Partners (Replibit, BRC) may not be able to start a new Virtual Office while deployment is taking place.

Schedule

March 6, 2026 10:00PM - March 7, 2026 12:00AM EST
March 7, 2026 3:00AM - March 7, 2026 5:00AM UTC

Components

Reports and Dashboards

Locations

North America

Description

A maintenance period is scheduled to begin on March 6, 2026, at 10:00pm ET, ending on March 7, 2026, at 12:00am ET (3:00am to 5:00am UTC). During the two-hour maintenance period, the brightgauge.co domain will be impacted, and partners will be unable to access the application during this time. Please note that brightgauge.eu and brightgauge.au will continue to operate as normal. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.
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