Planned Maintenance In Progress

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Welcome to the ConnectWise status page. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.
Planned Maintenance: ITBoost on October 5Planned Maintenance

Description

A planned downtime for ITBoost maintenance is scheduled for Saturday, October 5, 2024, from 10:30pm ET to 9:30 am ET. Partners will not be able to access the application during the below window (region specific). Starting October 5, 2024 - Europe region - 10:30 pm to 2:00 am ET North America region - 12:30 am to 5:30 am ET Australia region - 4:00 am to 7:00 pm ET We appreciate your flexibility and apologize for any inconvenience this may cause. If you have any questions or need to contact our support team during this time, please reach out at support@itboost.com

Components

ITBoost, a ConnectWise solution

Locations

APAC, EMEA, North America, All Regions, Other Regions

Schedule

October 5, 2024 10:30PM - October 6, 2024 9:30AM EDT


October 5, 2024 10:30PM EDT
[Update] ITBoost maintenance window has started. Partners will not be able to access the application during the below window. Europe region - 10:30 pm to 2:00 am EST North America region - 12:30 am to 5:30 am EST Australia region - 4:00 am to 7:00 pm We appreciate your flexibility and apologize for any inconvenience this may cause. If you have any questions or need to contact our support team during this time, please reach out at support@itboost.com
Upcoming downtime: NOC Services, 10/06/2024Planned Maintenance

Description

There is a planned downtime for NOC Services beginning 10/06/2024 at 01:00 and ending 05:00 for routine maintenance. During this 4hrs window, NOC services won't be available. We appreciate your patience and flexibility.

Components

ConnectWise NOC Services™

Locations

APAC, EMEA, North America, All Regions, Other Regions

Schedule

October 6, 2024 1:00AM - 5:00AM EDT


October 6, 2024 1:11AM EDT
[Update] Maintenance has been started.

BrightGauge, a ConnectWise solution

Operational

Marketing Campaign Management

Operational

Change Approval

Operational

Chat

Operational

ConnectWise Automate

Operational

ConnectWise Command

Operational

ConnectWise Co-Managed SIEM

Operational

ScreenConnect

Operational

ConnectWise.com

Operational

ConnectWise Endpoint Policy Management

Operational

ConnectWise Help Desk Services™

Operational

ConnectWise Home

Operational

ConnectWise Identify Assessment

Operational

ConnectWise PSA™ (formerly Manage)

Operational

ConnectWise MarketPlace

Operational

ConnectWise MDR (EDR)

Operational

BCDR (competency)

Operational

ConnectWise Risk Assessment

Operational

ConnectWise RMM™

Operational

ConnectWise SaaS Backup™ (formerly Recover SaaS)

Operational

ConnectWise CPQ™ (formerly Sell)

Operational

ConnectWise SIEM

Operational

ConnectWise University

Operational

Customer Portal

Operational

ITBoost, a ConnectWise solution

Planned Maintenance

SLIQ, a ConnectWise solution

Operational

SmileBack, a ConnectWise solution

Operational

SSO

Operational

Cloud Billing (formerly ConnectWise Unite)

Operational

Asio (ITS Portal)

Operational

User Billing

Operational

ConnectWise Virtual Community

Operational

ConnectWise View™

Operational

ConnectWise Continuity Backup

Operational

ConnectWise Co-Managed Backup

Operational

ConnectWise NOC Services™

Planned Maintenance

Wise-Sync, a ConnectWise solution

Operational

Wise-Pay, a ConnectWise solution

Operational

Locations

Scheduled Maintenance

Planned Maintenance: ConnectWise MDR with SentinelOne, September 8 Planned Maintenance

Schedule

September 8, 2024 5:00AM - 9:00AM EDT

Components

ConnectWise MDR (EDR)

Locations

APAC, EMEA, North America, All Regions, Other Regions

Description

Please note that a maintenance period is scheduled for ConnectWise MDR with SentinelOne on Sunday, September 8, from 5:00am to 9:00am ET. During the four-hour maintenance window, ConnectWise MDR with SentinelOne consoles will be upgraded to version Unity S-24.2.6.164. Additionally, macOS agents 23.4 SP1 and 24.1 SP 1 will also be released during this time. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us securitypartnersupport@connectwise.com.
Planned Maintenance: ConnectWise Asio Platform, ConnectWise NOC Services and End-User Portal, September 20-21Planned Maintenance

Schedule

September 20, 2024 10:30PM - September 21, 2024 2:30AM EDT

Components

Customer Portal, Asio (ITS Portal), ConnectWise NOC Services™

Locations

EMEA

Description

A maintenance period is scheduled to begin on September 20, 2024, at 10:30pm ET, ending on September 21, 2024, at 2:30am ET. During the four-hour maintenance window, you may experience intermittent issues with the ConnectWise Asio platform, ConnectWise NOC Services, as well as the end-user (customer) portal. All functionality will return after the maintenance period is complete, and queued tickets and alerts will be processed. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.
Planned Maintenance: ConnectWise Asio Platform, ConnectWise NOC Services and End-User Portal, September 21Planned Maintenance

Schedule

September 21, 2024 12:30AM - 3:30AM EDT

Components

Customer Portal, Asio (ITS Portal), ConnectWise NOC Services™

Locations

North America

Description

A maintenance period is scheduled for September 21, 2024, from 12:30am to 3:30am ET. During the three-hour maintenance window, you may experience intermittent issues with the ConnectWise Asio platform, ConnectWise NOC Services, as well as the end-user (customer) portal. All functionality will return after the maintenance period is complete, and queued tickets and alerts will be processed. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.
Planned Maintenance: ConnectWise Command, ConnectWise RMM, ConnectWise BCDR and ConnectWise NOC Services, September 29Planned Maintenance

Schedule

September 29, 2024 1:00AM - 3:00AM EDT

Components

ConnectWise Command, BCDR (competency), ConnectWise RMM™, ConnectWise NOC Services™

Locations

North America

Description

A maintenance period is scheduled for Sunday, September 29, from 1:00 a.m. to 3:00 a.m. ET. During the two-hour maintenance window, alerting functions will be paused which will result in an alert processing delay. All alerts will be queued for ticket creation and no alerts will be missed. All functionality will return after the maintenance period is complete, and queued tickets and alerts will be processed. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.
Planned Maintenance: BrightGauge coming up on October 4Planned Maintenance

Schedule

October 4, 2024 11:30PM - October 5, 2024 1:30AM EDT

Components

BrightGauge, a ConnectWise solution

Locations

APAC, EMEA, North America, All Regions, Other Regions

Description

Scheduled BrightGauge downtime on October 4 A planned downtime for BrightGauge maintenance is scheduled for Friday, October 4, 2024, from 11:30pm ET. Partners will not be able to access the application during this two-hour window. Any delayed syncs will be manually kicked off once the maintenance period is complete. We appreciate your flexibility and apologize for any inconvenience this may cause. If you have any questions or need to contact our support team during this time, please reach out at support@brightgauge.com

History

Investigating - ConnectWise RMM - Custom Monitors not visible in AsioPartial Service Disruption

Incident Status

Partial Service Disruption


Components

ConnectWise Command, ConnectWise RMM™


Locations

APAC, EMEA, North America, All Regions, Other Regions



October 3, 2024 3:31PM EDT
[Investigating] We are currently investigating reports of Custom Monitors not visible in Asio. We will follow up with more information soon.

October 3, 2024 3:48PM EDT
[Resolved] Custom Monitor information is now getting loading correctly. Issue is resolved.
Investigating - ConnectWise RMM - PSA Integration page is blankPartial Service Disruption

Incident Status

Partial Service Disruption


Components

ConnectWise Command, ConnectWise RMM™


Locations

APAC, North America, All Regions, Other Regions



October 3, 2024 6:38AM EDT
[Investigating] We are experiencing a possible issue with PSA Integrations page is blank for ConnectWise RMM Partners. We will follow up with more information soon.

October 3, 2024 8:19AM EDT
[Identified] We have identified the issue and fix is in progress. Please expect next update in next 30 min.

October 3, 2024 9:13AM EDT
[Resolved] This has been resolved. PSA Integration screen is now operating as usual.
Investigating - Devices showing offline and Agent tokens missingPartial Service Disruption

Incident Status

Partial Service Disruption


Components

ConnectWise Command, ConnectWise RMM™, Asio (ITS Portal)


Locations

APAC, EMEA, North America, All Regions, Other Regions



October 1, 2024 9:18PM EDT
[Investigating] We are currently investigating reports of Devices showing offline on the Asio portal. Agent Token is showing as NO TOKEN when downloading Agent We will follow up with more information soon.

October 1, 2024 9:34PM EDT
[Resolved] The issues with Agents showing offline and Agent Token generation has been resolved. If you are still seeing endpoints as offline, please re-login to the Asio portal
Planned Maintenance: Continuity Backup US Cloud coming up on September 30Planned Maintenance

Description

A maintenance of Continuity Backup US Data Center is scheduled for September 30, 2024, from 2:00 am to 3:00 am ET. During the maintenance window, if you have cloud backups running you may experience connection refused errors or in some cases backups might fail. All functionalities will return to normal after the maintenance is complete. If you have any test Cloud DRs scheduled on this day, we request you to reschedule the test Cloud DR to another day. If you have any questions or concerns about this planned maintenance, please contact us at Recover@ConnectWise.com. We appreciate your patience and understanding as our team works to improve the Continuity cloud service.


Components

ConnectWise Continuity Backup


Locations

North America


Schedule

September 30, 2024 2:00AM - September 30, 2024 3:00AM EDT


September 30, 2024 3:13AM EDT
[Update] Continuity Backup US Cloud maintenance has started.

September 30, 2024 4:32AM EDT
[Update] Continuity Backup US Cloud maintenance has been completed.
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