All Systems Operational

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Welcome to the ConnectWise status page. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

BrightGauge, a ConnectWise solution

Operational

Marketing Campaign Management

Operational

Change Approval

Operational

Chat

Operational

ConnectWise Automate

Operational

ConnectWise Command

Operational

ConnectWise Co-Managed SIEM

Operational

ScreenConnect

Operational

ConnectWise.com

Operational

ConnectWise Endpoint Policy Management

Operational

ConnectWise Help Desk Services™

Operational

ConnectWise Home

Operational

ConnectWise Identify Assessment

Operational

ConnectWise PSA™ (formerly Manage)

Operational

ConnectWise MarketPlace

Operational

ConnectWise MDR (EDR)

Operational

BCDR (competency)

Operational

ConnectWise Risk Assessment

Operational

ConnectWise RMM™

Operational

ConnectWise SaaS Backup™ (formerly Recover SaaS)

Operational

ConnectWise CPQ™ (formerly Sell)

Operational

ConnectWise SIEM

Operational

ConnectWise University

Operational

Customer Portal

Operational

ITBoost, a ConnectWise solution

Operational

SLIQ, a ConnectWise solution

Operational

SmileBack, a ConnectWise solution

Operational

SSO

Operational

Cloud Billing (formerly ConnectWise Unite)

Operational

Asio (ITS Portal)

Operational

User Billing

Operational

ConnectWise Virtual Community

Operational

ConnectWise View™

Operational

ConnectWise Continuity Backup

Operational

ConnectWise Co-Managed Backup

Operational

ConnectWise NOC Services™

Operational

Wise-Sync, a ConnectWise solution

Operational

Wise-Pay, a ConnectWise solution

Operational

Locations

Scheduled Maintenance

Schedule

February 14, 2025 11:30PM - February 15, 2025 5:30AM EST

Components

ConnectWise NOC Services™

Locations

APAC

Description

A maintenance period is scheduled to begin on February 14, at 11:30pm ET, ending on February 15, at 5:30am ET. During the six-hour maintenance period, the ConnectWise Network team will be performing a firmware upgrade, and partners may be unable to reach ConnectWise NOC Services teams located in Mumbai. All functionality will return after the maintenance period is complete. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.

Schedule

February 21, 2025 8:00AM - 10:00AM EST

Components

Customer Portal, Asio (ITS Portal), ConnectWise NOC Services™

Locations

APAC

Description

A maintenance period is scheduled for February 21, 2025, from 8:00am to 10:00am ET (12:00am to 2:00am AEDT). During the two-hour maintenance window, you may experience intermittent issues with the ConnectWise Asio platform, ConnectWise NOC Services, as well as the end-user (customer) portal. All functionality will return after the maintenance period is complete, and queued tickets and alerts will be processed. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.

Schedule

February 21, 2025 9:00PM - 10:00PM EST

Components

SSO

Locations

APAC, EMEA, North America, All Regions, Other Regions

Description

Please note that a brief downtime is scheduled for ConnectWise Single Sign-On (SSO) on Friday, February 21, from 09:00pm to 10:00pm ET to perform routine maintenance. During the one-hour maintenance period, new ConnectWise SSO logins will have intermittent access, and you may not be able to access any products or services linked via ConnectWise SSO. If you are logged in prior to the maintenance window, you might not be able to access your instance, and you may experience slight service degradation. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions about this planned routine maintenance, please contact us at help@connectwise.com.

Schedule

February 21, 2025 9:30PM - 11:30PM EST

Components

Customer Portal, Asio (ITS Portal), ConnectWise NOC Services™

Locations

EMEA

Description

A maintenance period is scheduled for February 21, 2025, from 9:30pm to 11:30pm ET. During the two-hour maintenance window, you may experience intermittent issues with the ConnectWise Asio platform, ConnectWise NOC Services, as well as the end-user (customer) portal. All functionality will return after the maintenance period is complete, and queued tickets and alerts will be processed. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.

Schedule

February 21, 2025 11:30PM - February 22, 2025 2:30AM EST

Components

Customer Portal, Asio (ITS Portal), ConnectWise NOC Services™

Locations

North America

Description

A maintenance period is scheduled to begin on February 21, 2025, at 11:30pm ET, ending on February 22, 2025, at 2:30am ET. During the three-hour maintenance window, you may experience intermittent issues with the ConnectWise Asio platform, ConnectWise NOC Services, as well as the end-user (customer) portal. All functionality will return after the maintenance period is complete, and queued tickets and alerts will be processed. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.

History

Description

We have a scheduled maintenance period February 16 between 7:00 AM EST and 8:00 AM EST. During this scheduled maintenance period, please note that the Automate License service and Solution Center will have limited availability. Automate installers may fail their license check and the Solution Center may fail to download solutions. Thank you for your continued partnership and patience.


Components

ConnectWise Automate


Locations

APAC, EMEA, North America, All Regions


Schedule

February 16, 2025 7:00AM - February 16, 2025 8:00AM EST



February 16, 2025 7:00AM EST
[Update] Maintenance for Automate has started. As a reminder, during this maintenance period, the License service and Solution Center may not function. Thank you for your patience. We will provide an update once maintenance is complete.

February 16, 2025 7:53AM EST
[Update] Maintenance for Automate is now complete. All systems are operational.

Description

We have a scheduled maintenance period between 6:30 to 10:30 ET. During this scheduled maintenance period, please note that response from Integrated Expert Services on tickets and chat may be delayed. Thank you for your continued partnership and patience.


Components

ConnectWise Help Desk Services™, ConnectWise NOC Services™


Locations

North America


Schedule

February 4, 2025 10:30PM - February 5, 2025 2:30AM EST



February 4, 2025 11:14PM EST
[Update] Maintenance Started.

February 13, 2025 9:29AM EST
[Update] Maintenance is now complete. All systems are operational.

Incident Status

Partial Service Disruption


Components

ConnectWise PSA™ (formerly Manage)


Locations

EMEA, North America




February 12, 2025 11:49AM EST
[Monitoring] We are currently addressing reports of email connectors not processing emails on PSA NA and EU. We will follow up with more information soon.

February 12, 2025 1:39PM EST
[Resolved] We have successfully resolved the issue by reverting the changes that caused the disruption. Normal operations have been restored.

Incident Status

Partial Service Disruption


Components

Asio (ITS Portal)


Locations

APAC, EMEA




February 12, 2025 9:46AM EST
[Monitoring] We are currently investigating the log-in issue affecting the Asio platform in the EU and AU regions. The situation is being monitored closely.

February 12, 2025 10:09AM EST
[Resolved] The Asio platform for the AU and EU regions is now back in operation.

Incident Status

Partial Service Disruption


Components

ConnectWise PSA™ (formerly Manage)


Locations

North America




February 11, 2025 4:35PM EST
[Investigating] We are currently investigating reports of users receiving 504 Gateway Timeouts on Calendar Sync. We will follow up with more information soon.

February 11, 2025 4:55PM EST
[Resolved] We are pleased to inform you that the incident has been successfully resolved and we can confirm that normal operations have been fully restored.

Incident Status

Service Disruption


Components

ConnectWise CPQ™ (formerly Sell)


Locations

North America




February 11, 2025 9:49AM EST
[Investigating] We are currently investigating reports of users not being on login to CPQ with SSO. We will follow up with more information soon.

February 11, 2025 12:39PM EST
[Investigating] Incident resolved. The root cause was identified and a change was made to correct this behavior.

February 11, 2025 12:40PM EST
[Resolved] Incident resolved.
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